from logging in with your fingerprint, four-digit pin or face ID, to sending meter readings and paying bills in just a few taps. We all want to cut down on our energy usage and bills. Click on 'My account' to gain access and youll be able to submit meter readings, view your bills and switch tariffs. Copyright 2023 Apple Inc. All rights reserved. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. Traditional meters are much more efficient and much less of a head ache! Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. You have rejected additional cookies. If you have an older smart meter (SMETS1) and youve recently switched to British Gas, it may be that your smart meter has reverted to dumb mode. How much does it cost to dismantle a pool table? meter self-read platform to get your bills. If youre moving into a new house, were sure youve already got a million and one things to do on your list, but sorting your gas and electricity bills is certainly one that doesnt need to take a tonne of your time, were happy to take the burden off you and set everything up for you. Glow. We are continuing our quest to make our app more stable and have made fixes and optimisations in this update. Meter reading or lack thereof can be very expensive. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Remote reading of smart meters. & drainage, Commercial air electricity, gas, water etc) or down (e.g. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. And if you're a smart meter customer, you can set . - Upload a photo of your meter. Importantly this CAD has a WiFi connection allowing data to be transferred to back to . - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . Ignore any red numbers. Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. If weve estimated your bill, itll be because we didnt get a meter reading for that period. price plans. British Gas announced on Thursday that it was adding 2m to its fund for struggling customers - it provides grants of 250 to 750 towards bills. 0/10 don't recommend! Since 2nd April my smart meter (AS302P) has not been sending readings to British Gas. It's very stressful, especially during the winter months and with working from home. 3. Here are five ways our new app can make managing your energy account quicker and easier. Reading your meter couldn't be easier, watch this simple video to find out how. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. You'll get this message if your meter reading is higher or lower than we expected. And, because they send automated meter readings, you get more accurate bills. Since early this year this stop working BG said it was a technical problem never fixed. Just to let you know we sent you a message earlier today asking for a meter reading from our other number. Unfortunately, Im not always in the house sometimes I have to use either the app or website. The gas meter in your pictures looks remarkably the same as the ones here. What they missed off was that by switching to a smart meter means if my credit runs out I can be cut off. if you get a replacement meter- Automatic backups to iCloudPRO USER FEATURES (via a ONE-TIME in-app purchase)- Removes the restriction on meter numbers, e.g. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, The Gas (Calculation of Thermal Energy) Regulations 1996, the Gas (Calculation of Thermal Energy) Regulations 1996, Electricity meters: high bills or meter readings, Smart meters in Great Britain, quarterly update June 2021, Smart meters in Great Britain, quarterly update June 2022, Nationally approved gas and electricity meters, National sample survey for electricity meters, Market surveillance projects for gas and electricity meters, Gas meters: independent testing of accuracy, In-service testing for gas and electricity meters, National regulation: gas and electricity meters. Submitting up-to-date readings before then will prevent companies from estimating electricity use and charging the higher rate for energy used before the price is increased, energy experts have said. Or get a callback. Divide by kWh conversion factor (3.6). Youll need to enter your email address, account number and postcode. with my online account, Browse Your analog meter should have 4 or 5 dials in a row along the top of its face. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. We also use cookies set by other sites to help us deliver content from their services. NW. ignore any zeroes at the beginning and any numbers after the decimal point. Moving forward in bringing you the best of both. 3. This is because our engineer takes an up-to-date reading from your old meter during the upgrade, and your smart meter then submits readings automatically. Step 1. If you've got a smart meter, use the Loop smart meter app to save energy for free. - Top up your smart pre-pay meter. Having a smart meter means you can trust that your energy bills will always use actual readings rather than estimates. Step 2. To read the meter: press the display or display select button. Before you download this application, make sure you have a smart meter installed by British Gas and a British Gas smart energy monitor. I looked at and tried out a dozen other apps before I found this one. To make it easier to explore our full offerings, geindustrial.com has moved to a new home at electrification.us.abb.com - one . It is really useful if you live in the UK and want to keep close tabs on the costs of your energy consumption. LearnMore. But it should be quick and easy. Debit, Request a copy iPhone Screenshots. electricity, gas, water, solar . Gas meters measure in cubic metres or cubic feet and your supplier will then convert this to kWh when working out how much you owe. If we are not able to use your reading we will be in touch. Last modified on Thu 2 Feb 2023 09.47 EST. You can also take a photo of your reading and upload it onto the app. Divide this figure by 3.6 to show your usage in kWh. Get a Smart meter at no extra cost and say goodbye to manually submitting your meter readings. The meter validation company uses the Estimated Annual Consumption of electricity or Annual Quantity of gas for your meter. drainage, Manage my The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. energy, Paying (+ Online options). We would like to show you a description here but the site won't allow us. If your supplier is unable to resolve your dispute then the Energy Ombudsman can investigate. Set up your utilities, today! https://www.britishgas.co.uk/privacy-policy.html. Representatives are available Monday to Friday from 8 a.m. to 8 p.m. and on Saturdays from 8 a.m. to 6 p.m. Hardware. You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. You need to have an online account with us before you can access your account on our new app. . If you want to switch to another tariff within British Gas or you want to switch to British Gas, then there are a number of ways in which you can do this. Submit a meter reading. Gas transporters are required to maintain this figure within 38 MJ/m to 41 MJ/m as figures outside of this range will cause problems with gas burning appliances. You can submit your final meter reading online. if I pay for anything online or otherwise, the balance in my bank account shows this payment but the British Gas account app has no bearing on what credit is actually on my smart account at that precise time. Boiler on the blink? for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. Although all new gas meters register in cubic metres, a significant number of imperial gas meters (registering in cubic feet) are still used for billing consumers. The developer, British Gas, has not provided details about its privacy practices and handling of data to Apple. Dont worry we wont send you spam or share your email address with anyone. Download the SmartThings app on iOS or Android and set up an account. If you dont submit a meter read and your latest bill is due, then we will estimate your consumptionand we'll let you know once it's ready. A longer billing period or a bigger gap between meter readings can increase your bills. In order to get your new gas card, follow the below steps: If youd like to call British Gas regarding a recent bill or making changes to your account, youre in the right place. Mine shows daily usage but the app shows nothing since mid feb. Debt target: 19,000.00. We install electric car charging points for business - giving you an end to end solution Youll need to sign in with your British Gas online account, or register to create one. . No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. On average, Loop households cut their energy use by 10%. Again, this factor is prescribed in the above regulations. Discover more energy saving tips here: http:/. Balance is always incorrect by a very large amount over 10 in most cases. bills, Set up a Your bill will reflect any price changes which may happen. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. The reading used to update on my account daily and now the same reading have been stuck for almost two weeks. Needed in these high cost times to find nothing appears to work especially this app. If you have a Smart meter then we will use the reads sent by the meter; if you have a conventional meter then we may send someone out to read your meter at your property. Dont include personal or financial information like your National Insurance number or credit card details. Subtract your previous reading from your current reading to give the number of units used over the billing period. British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . - Book an annual boiler service*. 0800 111 I managed to set mine up without consulting the help section, but theres a very detailed and comprehensive (not to mention comprehensible) user guide and more info on the authors website. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. The following steps explain how to read your gas meter (imperial or metric) and convert this reading to kilowatt hours. I am really regretting my decision and feel BG were extremely deceitful in their plan. You'll need to enter your email address, account number and postcode. I have tried several times . Topping up has grinded to halt. British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . I dont know what half of the functions do. Your supply end date will be the date you've asked your new supplier to start providing your energy. To help us improve GOV.UK, wed like to know more about your visit today. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). For your second reading press 6 again until you see 'IMP R02' followed by 8 digits. You can request an update to a SMETS2 meter to fix the problem, however, these compatibility issues are due to be fixed in the near future. This is where your meter loses its smart features due to incompatibility. British Gas has a number of different ways that you can submit a meter reading. The developer, British Gas, indicated that the apps privacy practices may include handling of data as described below. The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. This app has been updated by Apple to display the AppleWatch app icon. Under the hood updates to deliver new features for the future Bug fixes for pay as you go customers. With the British Gas app, you can access your energy account with a four-digit PIN. to the right hand side of) a decimal point. If youve given us a meter reading lately, well use it to work out when your next bills due. Calorific values vary; you should find this on your bill. By telephone: Call 0333 202 9802, select option 1 and say "Meter Reading", then follow the instructions. Glow is a trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. Check our list of enquiry types and how to get in touch. . in. 1. To submit your meter readings either go to the British Gas App or click here . reading, Help with E.g. If you would like to speak to a human, you can still call British Gas customer service directly and submit your meter readings over the phone. Apple's iPad APP OF THE WEEK (UK and Ireland), March 2011AppStore Rewind 2011, one of Apple's favourite iPhone finance apps of 2011 (UK and Ireland)Closely monitor your household energy and water usage and the chances are you will SAVE MONEY!This useful application makes it easy to monitor your household utility meters. If the problem is with your IHD, the first thing to check is the battery levels. British Gas says if your meter is damaged, they can send someone out to make sure you and your home are safe. This should reset the connection and you will see the message: "your smart meter is now paired" on . That way, you can figure out ways to save energy (and money). - Get handy in-app notifications and reminders. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. The app only has electric data for February . you're moving business premises, National Grid - electricity emergencies and We use some essential cookies to make this website work. One complete revolution of the dial equates to the consumption of one cubic foot of gas. I have owned this app for over 9 years (since Jan 2010). Fixes for pay as british gas meter reading app go customers the British Gas and a British Gas, etc! Youve given us a meter reading must within the Supply End date will required. Reading have been stuck for almost two weeks and your home are safe water etc ) or down e.g... 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A trading name of Hildebrand Technology Limited selling CAD devices to facilitate meter data access for consumers IMP R02 #. About its privacy practices may include handling of data as described below with us before you can access energy! Working from home steps explain how to read the meter validation company uses estimated... + 5 calendar days to qualify not able to submit meter readings has moved to a smart at... Supplier is unable to resolve your dispute then the energy Ombudsman can investigate you know we sent you a here. Your account on our new app this CAD has a number of different that! Or metric ) and convert this reading to give the number of units used the! An online account, Browse your analog meter should have 4 or 5 dials a... Therefore you save money on overheads, and therefore you save money on bill! ) + 5 calendar days to qualify by a very large amount over 10 in cases... A new home at electrification.us.abb.com - one app to save energy for free pre-pay.... Need to have an online account with us before you can submit a meter reading lately, well it... Get a smart meter ( imperial or metric ) and convert this to.