Given the sheer volume, this is no mean feat. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Wala kasing makausap na totoong tao laging si AVA haha. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. It is now May 2022, still In progress. The places you want to travel will be there but we need to take care of ourselves first. My understanding is that you should contact your credit card company. Author sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I hate to wait 9months and until now you did not REFUND ME!. :). But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. AirAsia X Flight Cancellation and No Refund Issue Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Air Asia had endured the impact from the high and increasing fuel costs for these years. When I arrive in Manila March 2019 they canceled all of my flights. Refund of money & compensation of the emotional impact this has had. Received an email on 23/7/201 that my point would be extended to 3 years. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Thank you for answering. Airasia did not refund my money after they cancelled my flight. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic AirAsia X Flight Cancellation and No Refund Issue. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. January **, ****. Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. That essentially. I totally agree with you. My dad even went to their office but they refused and told him that its non-refundable. Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. Create new contact using +60 11-3516 5078 number. So sad. I hope that your father will find an available flight the soonest. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Tired of all their BS. He has been a Board member of AirAsia X since 2012. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. This complaint was posted by a verified customer. The Asean super app for booking flights, hotels, activities, food, unlimited deals and so much more! can I still change it to be refunded to original payment? They probably never wanted to actually refund it. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. My request was approved and Im just curious if they are actually paying these as they said they would. Pero bukod sa FB Page ng Air Asia, hindi na namin alam kung san pa ba kami pwede maglabas ng sama ng loob on how they are handling COVID19 Refunds. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Your email address will not be published. Same reply all over again stating that Refund is in Process. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Flight from Chennai to KLIA 2 Kindly advise how to proceed with my claim. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. We'll explain your passenger rights and help you obtain a refund or compensation. Where is my refund airasia? They will not refund the money . Hi, i already requested the full refund last month. I know its not right to rant dito sa page ni PoorTraveler because I know naman he is not connected with Air Asia. its sad to hear about that. Its been 8 months since I request a refund for a cancelled flight in June 2020. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. I have both messages informing cancellation and reversing it with difference of 1 and half hour . I dont know what the progress is because its very very very difficult to get hold of an agent to ask. But before anything else, it is important to highlight that not all bookings are refundable. Thank you. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. Cant seem to find the option in AVA. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. This review was chosen algorithmically as the most valued customer feedback. I WANT MY MONEY BACK. I have tried to resolve this but they keep closing my case. 2020 AirAsia Group Berhad. Monday, 28 Mar 2022. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. lots of people became unemployed and currently in need of money right now! The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. AirAsia is a low-cost airline based in Malaysia. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? However, I still havent received my money as of now. Copyright 2022 The Poor Traveler Itinerary Blog. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . Hope this helps us all. However, 10 months is ridiculous. It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Kuala Lumpur, Malaysia Malaysias AirAsia is facing a wave of complaints from customers who say they have still not been refunded for flights that were cancelled or rescheduled during the pandemic. Kindly cancel my booking now. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. There might be a time limit eg 90 days from purchase date. If you could help me. Refund after cancelling/rescheduling the flight by AirAsia I am experienced in the Customer Service field using SalesForce as a CRM tool. Dont use airasia ever, they are stealers!!! I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. Dont fly them. I request you to return money.i am waiting still last one week three days its not respond . May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. However, this also led to some unfortunate consequences to its customers. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . Please assist to check my credit refund air aisa is suddenly disappear, what happ. 3. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Hotel-only Booking. they keep saying that the flight is still operating and cannot be refunded. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. why you can not give our refund? Only 0.8% of cash refund amount still outstanding, to be settled in coming months. Your system sucks just return our money. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. You clearly have not gone through this process yourself. Pls help kabayan, baka you have contact. Very bad service. Wastes time in providing details to end up with a generic Bummer! The customer service rep can only log your concern internally. This button displays the currently selected search type. A father and traveler who enjoys to eat, shop and travel. Do you have a 2022 update on how to get a refund for a duplicate booking? In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. This is the right thing to do to ensure we can serve you again as soon as possible. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR All flights were since cancelled due to Covid-19 and a full refund requested. You may be asked your contact information and other details. thanks in adv.! hello.. Tan Sri Tony Fernandes. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. We have tried to contact Airasia and leaving voicemail but never heard back. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Share your photos and videos with others to prove the truth of your words. what if I paid thru Cebuana Lhuiller. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Desired outcome: I like to learn new things and love to resolve problems. Essay, Pages 3 (570 words) Views. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. I want my 5 luggage tomorrow morning in KLIA2 airport. Regards I bought an Air Asia flight ticket directly on the Air Asia web. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? When expanded it provides a list of search options that will switch the search inputs to match the current selection. Thanks in advance! My flight was cancelled by AirAsia a month ago. I have been waiting over 2 years for a refund several emails ( stalling tactics) of bank details request but nothing for about a year- we need to organize and get airasia closed if they cant pay, Hi, did you already received your refund? Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. Thank you. Thank you. This is unquestionably a quicker option than waiting in line at a call center. So frustrating. Credit card Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. Check out airasia.com and get only the best deals today! Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. I am willing to be place anywhere. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . WHICH IS BETTER: Exchange Money or Use ATM Abroad? We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. They do not want to honor their policy when I bought my ticket. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. All applicable laws apply and will be enforced. There is no way to get in touch with them to get refund. Like many other AirAsia X customers, we are on the same boat. Point : 12000 We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. 2. I asked them how many months will it take before they credit the refund in my account. Once again, I kindly request you to cancel my booking and issue full refund immediately. Hi. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the . GetHuman8130376 AirAsia Jan 28, 2023. Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I am livid!!!! It has been declared World's Leading Low-Cost Airline 2014 two years in a row. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. I understand there is a delay in the refund due to the pandemic. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. This will surely increase the credibility of your complaint. If the reason you wont be able to fly falls under any of the cases below, you may request for a refund. Able to use credit account on Airasia flight booking. Here is my booking number RQ3RVR. Now, wheres my money?!!! 679. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. Unlike other airlines, even mga big international airlines. Air Asia reference Y2H4SG. - No grace period or leniency for honest mistake? Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? I have been waiting for their refund for a year now. Will appreciate your reply. They keep you going and going and never give you a refund. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . Airasia did not refund my money after they cancelled my flight. . AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. No refund money to ixigo till now. 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