But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. This policy also applies if you already cancelled . If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Further information on entry requirements for the USA are available at http://travel.state.gov. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. If you are a citizen of an EU/EEA country and are visiting an EU/EEA country, you should obtain an EHIC (European Health Insurance Card) or equivalent in your home country prior to departure. + Also applicable where the Guest fails to turn up for their holiday without any prior notification to us. (i) the act(s) and/or omission(s) of the Guest(s) affected; or (5) You are responsible for ensuring your luggage is properly loaded on the transfer vehicle and promptly collected on arrival at the port or airport. Refund processing time is about 3 to 4 weeks. In these Terms and Conditions, unavoidable and extraordinary circumstances means a situation which is beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Details should be available from your doctor / travel clinic. b. evidence that you are funding the cruise, including all onboard charges, through a bank associated with a non-sanctioned country. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Cruise Cancelled by Norwegian. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Restricted Air flights cannot be changed after confirmation. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). You must not bring on board any intoxicating liquors or beverages or any drugs. In the event that you require assistance with embarking or disembarking from the ship as a result of your reduced mobility or disability, please advise us at the time of booking if possible but in any event no later than 48 hours before the assistance is required. We are the carrier for the purposes of the Regulation and the Athens Convention. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. In such cases the Guest concerned shall not be entitled to any refund of the holiday cost or compensation of any kind. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. However, you will be responsible for any costs and expenses involved in doing so. Please allow 90 days for us to process your request. After that point, your agent will hold the monies on our behalf. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. Other exceptions also apply. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Refund processing time is about 3-4 weeks. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. These fees are at all times non-refundable. Refund processing time is about 3 to 4 weeks. All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. (2) We are required to advise you of the carrier(s) (or, if the carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking if your holiday is flight inclusive. The good news: Here's your $5,587 refund for the canceled cruise. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). The calculation of this limitation period may differ depending on the nature of the loss. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Requests for refunds please email meareservations@ncl.com. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. (7) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any nature which (a) on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not reasonably have foreseen you would suffer or incur if we breached our contract with you or (b) did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). An EHIC is not a substitute for travel insurance. b. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice close to departure) as a result of COVID-19, its variants, or other potential communicable diseases and/or illnesses. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. (2) Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any travel insurance policy you have. Special care must be taken of such items. c. In the event that unavoidable and extraordinary circumstances (see clause 11) occur in the place where your cruise is due to take place or its immediate vicinity and significantly affect the performance of the contracted arrangements or the carriage of passengers to that destination, you will be entitled to cancel prior to departure without payment of cancellation charges and receive a full refund of all monies you have paid to us (except for any previously incurred amendment or cancellation charges). In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. For further details, refer to our refund and cancellation policy at www.ncl.com. Requests for transfers must be made in writing at least 7 days before departure and must be accompanied by the name and other required details of the person(s) to whom the booking will be transferred. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care and we do not have any greater or different liability to you. Our COVID-19 Policies and Procedures are subject to guidance and directives of established health authorities in the US, the UK and other destinations where the Vessel visits, including the CDC and other international, national and local health agencies when the Vessel is within those agencies jurisdiction. Guests will be responsible for all related costs, fines, expenses and for proper travel documentation for any port, including for repatriation, and we shall have no liability whatsoever to the Guest as a result of such steps taken by us (see clause 2). The above conditions will apply in respect of any other country against which comparable sanctions are issued by the United States. By continuing to browse the site you agree to our use of cookies. Different bases for liability apply depending on whether the loss or damage results from a shipping incident or a non-shipping incident. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made to us or to the supplier concerned as soon as possible. We encourage you to review our privacy policy which can be found at www.ncl.com/about/privacy-policy if you want additional information on a particular topic. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. #2. (4) Where you book cruise-only arrangements through a tour operator, your contract will be with that tour operator and not us. (6) It is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with COVID-19, its variants, and any other communicable disease and/or illness) in good time before departure. This administration fee will also be payable if you wish to make any other alteration to your booking at any time (subject to availability) including where you have given us incorrect information at the time of booking. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances (see clause 11). (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. (4) We have no liability to you if you miss your transfer for any reason (including, without limitation, as a result of flight delay, cancellation or any other reason outside your control) or are refused access to the transfer for any reason referred to in this clause or any other clause of these Terms and Conditions. In the event that we are found liable for the excursion on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. For these exceptions the minimum age requirement is 21 years. NCL says its new temporary, "Peace of Mind " policy allows guests to cancel all 2020 cruises 48 hours before the vacation start date to get a "100% future cruise credit to be used for all sailings . Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Claims must be made directly to the insurance company concerned. Cruise News ; NCL Sky, May 28-June 8, 2023 Reduced our itinerary time on islands by 20% and still want to charge to cancel. All references in these Terms and Conditions to "cruise", "holiday", "holiday arrangements", "booking", "contract", "package" or "arrangements" mean such holiday arrangements unless otherwise stated. (3) All monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we confirm your booking in accordance with clause 3. (7) Any authorised travel agent through whom you make a booking will relay information from you to us and vice versa. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). We will do our best to rectify any mistakes made by us which are notified outside these time limits. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. (iii) unavoidable and extraordinary circumstances as defined in clause 11 above. Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. a. Such reasons include, without limitation, traffic congestion, accident, breakdown (whether or not the accident or breakdown directly involves the transfer vehicle), diversion, road closure, road works and any force majeure. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. For transfers which form part of a flight inclusive booking or are booked at the same time your cruise only booking is made, we will have no liability for or in any of the circumstances referred to in this paragraph providing the transfer has been operated with reasonable skill and care. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. If a refund is approved, all FCCs (including Bonus FCCs) will be deactivated, and a refund will be issued back to the original form of payment, within 90 days from the request submission date. (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. (3) COVID-19 Policies and Procedures. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. (1) In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform us or the supplier of the service(s) in question (if not us). The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. We shall not be obliged to delay departure or deviate from the intended itinerary and you must bear any and all costs arising as a result. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. Be responsible for any costs and expenses involved in doing so cancellation policy www.ncl.com! Beverages or any drugs extraordinary circumstances as defined in clause 11 ) needed! 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