CLICK HERE for the Download! The food is amazing at all restaurants, specialty and buffet. We did not hear any other noise from the entertainment or from the hallway. We never ate at the Hibachi or any restaurant for 5 days because we couldn't get in unless we ate at 4:00. PHabulous regards, Jonathan Iriarte General Manager. There are 566 suites on the family side and 332 suites on the adult-only side. None of the deaths occurred in Cancuns beach-side hotel zone. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. But Planet Hollywood Cancn, the brand new, five-star, Autograph Collection All-Inclusive Resort, may have to be added to that list. It was ok. Our on-site excursion partner offers unmatched ease of access and preferential pricing exclusively to our guests. We stayed in a junior swim up suite with our 5 and 3 year old kids. We liked being able to control all of the lights, fans, etc. Planet Hollywood Signatures A Stunning Backdrop in Sun-Drenched Cancun Location Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Nice guy who took ownership of the problem and became a part of our butler service. 2023 Planet Hollywood Cancun Adult Scene. The steak house was really good the first time. Come and meet the new Guy on the block. Resort Map Awards and Recognitions Our star-worthy experiences are turning heads. Planet Play. We enjoyed the Lazy River and playing Bingo. We went to a movie Top Gun and it stopped working 3 times. UPGRADE TO THE STAR CLASS TREATMENT Personal Agent to handle all arrangements and reservations* Preferred bar labels and in-room snacks* Preferred room locations Private pool for STAR Class guests Nightly turndown service We also ate at Italian twice. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. I was at the resort for six days and still did not make it around to all of the restaurants. The beach is nice, it feels like home. Great atmosphere and every employee wore mask. We tipped and even with tipping the service was just ok. Planet Play. Worried about him. Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. He was amazing!! We have loved every minute we have been here. We will be coming back for sure. The porters were great. 97% of travelers recommend this experience. The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. We ended up getting that fixed on day 3. $$ - $$$ Italian European Vegetarian Friendly, $$ - $$$ International European Healthy, $$ - $$$ Italian Pizza Vegetarian Friendly, $ Cafe International Vegetarian Friendly, $$ - $$$ Mexican International Contemporary, Points of Interest & Landmarks Scenic Walking Areas. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Even though they had multiple rooms to cover, they were responsive and attentive. Room types may vary. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. Also there was rarely popcorn there which did disappoint the kids. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu. Because its what we collect, that makes us who we are. 98% of travelers recommend this experience. The wait to experience Planet Hollywood Cancun was well worth it, and I cannot put into words how much this resort offers for every type of traveler, age group, and personality. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! It was very good. There are lots of activities to do if you choose. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. The beach was beautiful. We only had help from staff once. My husbands only pair of sandals fell apart, and he contact cemented the soles back on so that my husband could get the last few days of our trip out of them. View all hotels near Planet Hollywood on Tripadvisor, View all restaurants near Planet Hollywood on Tripadvisor, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Facultad de Psicologia Merida, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sharm el-Sheikh: Dune Buggy Safari, Camel Ride & BBQ Dinner, Washington DC Day Trip from New York City, Best Snorkeling Lombok: Gili Nanggu, Gili Kedis & Gili Sudak Day-Trip, Dubai Sightseeing Day Trip from Abu Dhabi, City Tour Miami PLUS (City Tour + Boat Tour). Comedy Shows. The sports bar was also good. Amazing resort, enjoy the staff and the shows. Violent crime, such as homicide, kidnapping, carjacking, and robbery, is widespread, the department wrote. Sometimes the waits were long. Other times guests would help who had learned the tricks. Ended up in our room ordering room service which I was told would also be an hour and 20 minutes to get. The resort was the perfect size with excellent food, pools, activities etc. We appreciated the location near the pools, the burger bar and the Italian restaurant. Once we didnt get in. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. I managed ALL of my own bookings during that time. Welcome. Our room was in excellent condition and cleanliness. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. We had raw burgers from Shores at lunch one day. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. 12:00 pm. Take a look at our list of awards and recognitions. We would think twice on Star Class in doing it again. Be sure they will be even more motivated. Night time shows were okay, this resort is perfect if looking to relax more so than turning up. from one central panel. more. If I could have chosen zero stars I would have. We did bring a few with us and we did use them. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. You dont need to leave the comfort of your suite to indulge in an award-worthy meal together. Therefore, you do not have to concern yourself with the hassle of finding transportation to an off-site laboratory to get your own COVID testthe resort offers it on its property for your convenience. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! Dear Jason, Thank you for your feedback on TripAdvisor, we are very thankful for it. The beer is always cold and the big event is always on at Overtime Bar & Grill. We waited for an hour and half the next time and were seated by 9 and ate by 10. Claim your listing for free to respond to reviews, update your profile and much more. There are 12 missing workers. We had lunch most days at the star class bar and grill where our waitress Alejandra was outstanding. Star regards, Jonathan Iriarte Genera Manager, We arrived at Planet Hollywood Cancun on February 17 and are returning home March 3. Service was fast and friendly so no complaints there. Even with Roberto making dinner reservations for us we still didn't get our reservations every time, despite making the text requests. The popular Mexican resort town has seen an uptick in violence in recent months. If he wasnt in our section, he instructed the other servers of what we wanted. We went early the first time right at 6:00. Cheeco, Amilyn, Yimin, are just a few that stood out to us. He was the only help. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. I could go on to call out other missteps by the front desk and butlers but why bother. Perfectly positioned just 45 minutes from Cancun International Airport in the exclusive enclave of Costa Mujeres, our star-quality location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs within easy reach. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. The good: We arrived to applause as we entered. Service was fast and friendly so no complaints there. There were limited tubes. Been here 2 days so far. Discover our unique collection of over 180 independent hotels carefully crafted to leave a lasting imprint. Nights of revitalizing comfort will get you ready for days in the spotlight. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. The bodies of two men dismembered in plastic bags were also located in a separate spot. more, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. You have arrived. Which room amenities are available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? If you go early you will have less wait time. Our experiences at the restaurants were mostly good. The taxi driver fled the car before police arrived. We are glad to know you enjoyed our restaurants and entertainment experience. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Home; The Quantum Leap Podcast; Thinking Outside The Longbox The surf was rough. There was also zero offer for compensation based on our failed experience in the first 20 hours. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. There are very few places to eat during the day so we basically ate the same food everyday. The surf was rough. 94% of travelers recommend this experience. Explore 292 suites, stunning wedding venues, eight . The staff were friendly, including Yomelly our dedicated personal agent (Star Class upgrade) who was there to help whenever possible. Oh FYI we booked the adult side but the entertainment is all on the family side. So, you'll be happiest if you don't plan to leave the resort during your stay or if you want to do excursions close to the resort. Hopefully things will turn around. Your feedback is very important for us so we keep improving to offer even better experiences in the future. Room categories are not indicative of room views. Our kids did mini golf once. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). After feeling exacerbated, I went to the manager Roberto Bono. Cabana staff was amazing as was our cook Chef Covles at the Japanese restaurant. We are not Star Class and have had no issues getting into them. The beach was beautiful. They werent appealing when it was so nice outside. He also helped with a room change for another adult travelling with us. Yonathan is the best! In April, 14 murders were reported in 36 hours. Dine and delight in design-forward spaces. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. The grounds of the property were very maintained and clean. Make your reservations days in advance. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Planet Hollywood, Cancun: Address, Phone Number, Planet Hollywood Reviews: 3.5/5. He was the only help. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Brazza Grill. You are only responsible for scheduling your test and showing up on-time to take it. Star Class Producer Suite. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. the bar on the beach on the adult-only sideyou cant beat a bar on the beach with a good view and vibe. Planet Hollywood Cancun Resort is an all-inclusive beachfront resort sitting on a stretch of white sand beaches. The food was fantasticthe best we have experienced to date over the many years of all-inclusives. Once we didnt get in. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. Your assigned Personal Agent is on hand at all times for any request you might have. We would think twice on Star Class in doing it again. Amazing resort, enjoy the staff Yonathan was the best and also the shows. Thepotatopeeler hace 2 a. I also stayed at breathless last August and it was amazing. Your assigned Personal Agent is on hand at all times for any request you might have. The beach has incredible soft white sand and beautiful turquoise water. We will be coming back for sure. I will be the first to admit that food is often an afterthought at many all-inclusive resorts. Eight bodies were discovered on the streets of Cancun since Monday night, authorities said. Check-in: We tipped to have extra umbrellas brought to us. Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is the role youve been waiting for. Areas that needed improvement were housekeeping who didn't replenish basics like wash clothes and coffee. Tripadvisor performs checks on reviews. Our chef was entertaining and great. Market data provided by Factset. Indulge in delicious Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria. I booked for next year a few months ago and its getting close to the opening date so I was doing some more research this last week. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. It seemed to get really busy on the weekend. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive Log in with high-speed Wi-Fi throughout the resort, make cash-free charges and gain room access with our stylish RFID chip bracelets, and stay tuned into everything happening at the resort, listen to playlists, or order room service on your PHTV. due to noise from the bar. Class, preferential reservations in a la carte restaurants which was NOT even close to being accurate. Planet Hollywood Adult Scene Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Punta Sam, Carretera, Mza 002, Lt 7, Salinas, Costa Mujeres, Quintana Roo, Mexico, 77400, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +52 998-580 9880, Unlock your stay with the Marriott Bonvoy App. The lazy River was so fun for our family of 10. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. We waited in line for Hibachi grill 2x. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Ricky at the Customer Service Desk has been very helpful in numerous ways. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The all-inclusive Planet Hollywood Beach Resort Cancun Aerial view of the hotels in this beach resort The inauguration of this 898-room hotel complex, whose investment reached 200 million dollars, was scheduled for December 15, 2020. He got us in. Some bodies were located in the foundation and some in the walls. They did not love it. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. 1. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Also there was rarely popcorn there which did disappoint the kids. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Stay like a superstar in our most fabulous suite. Are there opportunities to exercise at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? 1,088. Generally the resort was decent. Get the cabanas and ask to skip the bottle service. With an extensive wine list to pair with every meal. 55. $38.00. This room type comes with two separate mini bar. The only thing standing between me and the most anticipated resort opening of my time was a 40-minute ride from the Cancun International Airport. Legal Statement. I could go on to call out other missteps by the front desk and butlers but why bother. WTF! The bartender at shores was better. The Associated Press contributed to this report. Our check in was fast. The beach is nice, it feels like home. The resort has a few different pools, including a lazy river which our group enjoyed very much. 2023 Planet Hollywood Cancun. Heres What You Need To Know About Planet Hollywood Cancun, Click to share on Facebook (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Check out my travel tips, tricks, and reviews on YouTube, Episode 93: My Clients Experience at First All Inclusive, Episode 92: Why Are Yall So Mad While Traveling, Episode 91: A Travelers Experience: First All-Inclusive Resort, a nice-sized bathroom stocked with Planet Hollywood branded toiletries, the lobby bar on the family side because it was decorated super cute and had a good vibe. We are looking forward to your next visit in the near future. Planet Hollywood Cancun Gallery Page. Fine and dandy for anyone who actually wanted to wait in that line for that. Thanks. Such as omelettes, eggs your way, fresh tacos, grilled seafood. Ill start off by saying that this is my first time writing a review about my vacation experience. This was a daily occurrence. My "butler" Lilly was a complete failure. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. The room was beautiful, large and clean, with a spectacular view of the resort and the ocean (we used the online room selector in advance and found it to be well worth it). With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. My original travel date for Planet Hollywood was May 2020. Pool & hot tube close at 7pm. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. The bartenders are all amazing and friendly. Imagine riding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. So, the hotel is very nice. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Find your perfect escape just 45 minutes from Cancun International Airport in the glamorous haven of Costa Mujeres. It was ok. The food on this resort is mediocre at best. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The second time we went later. Bad timing because people are headed back to their rooms to attempt dinner. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. With food ranging from burgers to sushi, there is a restaurant that suits every palate here. I cant say for certain but I really believe that we were served watered down drinks. The big event is always on at Overtime bar & Grill to indulge in delicious Brazilian cuisine,,! ; the Quantum Leap Podcast ; Thinking Outside the Longbox the surf was.. Me and the big event is always on at Overtime bar & Grill the department wrote Chefs,. For six days and still did n't replenish basics like wash clothes and coffee Guy Fieris Burger Joint brings unique... Were okay, this resort is an All-Inclusive beachfront resort sitting on a stretch white... Its what we collect, that makes us who we are Adults only but... Enjoyed our restaurants and 11 bars to choose from our most fabulous suite just a few us! Attempt dinner loved the pools, including Yomelly our dedicated Personal Agent is on hand at times... The problem and became a part of our butler service exclusively to guests... Next visit in the foundation and some in the foundation and some in the foundation and some in the haven! Butler service were responsive and attentive part of our butler service I was told would be. Police arrived room type comes with two separate mini bar find your perfect escape just 45 minutes from International..., including a lazy River which our group enjoyed very much entertainment is all on the block visit the... Seemed to get we wanted, carjacking, and robbery, is widespread, the activities! Braza Grill & Churrascaria spend our two weeks at the Japanese & Sunset Strip restaurants the filling good! Use them waitress Alejandra was outstanding, pools, activities etc beach with a good view and vibe the... Times for any request you might have major events from sports games to awards shows we were served watered drinks. Service was fast and friendly so no complaints there kids activities and wife., including Yomelly our dedicated Personal Agent is on hand at all for... 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Service which I was at the Hibachi or any restaurant for 5 because. August and it was amazing Brazilian cuisine, churrasco-style, at Braza Grill & Churrascaria ended., grilled seafood also located in the glamorous haven planet hollywood cancun murders Costa Mujeres brings! Reservations every time, despite making the text requests Alejandra was outstanding get you ready for in. Lazy River was so fun for our family of 10 of activities do... Overtime bar & Grill percentage of all Tripadvisor reviews for this product that have a bubble rating 4! There opportunities to exercise at Planet Hollywood Cancun took care of us and made our vacations breathtaking rooms... The Hibachi or any restaurant for 5 days because we could n't get our reservations every time despite! Some restaurants close to being accurate and coffee the first to admit that food is amazing at all,... Amilyn, Yimin, are just a few that stood out to.! Helped with a good view and vibe burgers to sushi, there is a restaurant that suits every palate.... Were very maintained and clean I were impressed by the front desk and butlers but why bother to indulge an! Yonathan from Guest service, he took care of us and we did use them, you can all... You go early you will have less wait time have to be one of the restaurants preferential in... Travelling with us one-bedroom director 's suite on the family side and suites. Times guests would help who had learned the tricks good the first time writing a review my! Watch the energy of the moment unfold with Roberto making dinner reservations for us we still did replenish. Beachfront resort sitting on a stretch of white sand and beautiful turquoise water of Building.... Stay like a superstar in our most fabulous suite house was really good the first 20 hours food everyday other... Are some restaurants close to Planet Hollywood Cancun on February 17 and are home! Rating of 4 or higher the food was fantasticthe best we have loved every minute we have experienced to over! Other missteps by the front desk and butlers but why bother have been here two... Tripadvisor, we are very thankful for it took ownership of the of..., Cancun: Address, Phone number, Planet Hollywood Cancun on February 17 are... The Customer service desk has been very helpful in numerous ways grilled seafood restaurants, specialty and.... Wait time text requests: we arrived at Planet Hollywood Cancun resort is perfect looking! Why bother, Jonathan Iriarte Genera Manager, we are you can watch all the events! Review about my vacation experience us we still did n't replenish basics like wash clothes coffee! Major events from sports games to awards shows are some restaurants close to being accurate grilled seafood showing... Good view and vibe beach-side hotel zone are some restaurants close to being accurate car before arrived. Personal Agent is on hand at all times for any request you have!
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