Corporate is only worried about raking in the cash and obviously feel they're so big that they don't have to take care of the little people, their customers. Corporate office information in alphabetical order. They would be sending a replacement card to us in the mail by September 9th. Come play Nintendo Switch games, Special Edition Pokmon Switch OLED, giveaways, and more start at 12 PM. She previously held the role on an interim basis in 2021 and most recently served as GameStops Chief Accounting Officer. I have no problem helping someone out but when they demand that's a different story. But when his attempt to save his family inadvertently alters the future, Barry becomes trapped in a reality in which General Zod has returned, threatening annihilation, and there are no Super Heroes to turn to. Jim Motes is CISO and Vice President at GameStop. ConsumerAffairs is not a government agency. They can easily afford to . I ordered games from Gamestop, the first game I put in it could not read the disc, so I could not eject. G 7 HEADQUARTERS G ATHLETICS WALMART G BASS CORPORATE OFFICES G BY GUESS CORPORATE OFFICE PHONE NUMBER G E BUILDING HEADQUARTERS G E CORPORATE OFFICE G E HEADQUARTERS G E MONEY BANK CORPORATE OFFICE PHONE NUMBER G E WORLD HEADQUARTERS G F CORPORATE OFFICE G F FINANCIAL GROUP CORPORATE OFFICE He was formerly the Senior Vice President of Finance at Hilton (NYSE: HLT) from 2009 through 2015 and a Director of Finance at Amazon (NASDAQ: AMZN) from 2007 through 2009. 80% off controllers, games & consoles with today's special offers. and no talked they said they would give me a call back. GameStop is a large company with over 20 million active customers, so it shouldnt come as a surprise that their lines are always busy. Poor customer service! Pros good culture, cash incentives Cons no work/life balance, poor management, dirty Was this review helpful? Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. The headquarters for GameStop is in Grapevine, TX. get me my preordered game and compansate me for your mistake. In order to redeem rewards points you need a verification code that they never send. Discuss the issues you have had with GameStop and work with their customer service team to find a resolution. Let me know if anything additional is needed to resolve this. I was a very good customer, but will never shop here again. If you have a store compliment or issue you would like to submit, please email help@gamestop.ca. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Rewards points can never be used because it wants a verification code that never gets sent. GameStop is a multinational company founded on 1984 by Leonard Riggio, Daniel DeMatteo and Richard Fontaine with its headquarters located at Grapevine, Texas, U.S. and key people behind it being Ryan Cohen (Chairman) and Matt Furlong (CEO). nothing i just want the copy of the game i preordered. Don't blow your visa gift card on sushi. Its on the top shelf!" On Jan. 19 I ordered two games for $71. That way, you can relax or take care of other matters and avoid wasting time waiting by the phone. Sadly I know this is the case but after the "you are going to do this speech" I politely declined and invited him to call corporate. The next best way to talk to their customer support team , according to other GameStop customers, is by calling their 877-676-4263 phone number for their Customer Service department. Develop and generate reports. We then went in and purchased another card, with the same rep that helped us the first time. As players progress through each chapter, theyll get new perks and even craft weapons to strengthen Laras arsenal. The extreme valuation boost enabled GameStop to raise over $1bn in capital by selling more shares. I don't think it's unreasonable to expect to be able to exchange my item during the Christmas season. This is ridiculous! United States - 76051. www.gamestop.com. Why would a third party vendor be responsible for the fraud investigation? You can use DoNotPay for all kinds of tasks, such as submitting anonymous HR complaints, filing insurance claims, fighting email spam, and filing warranty claims. While I was browsing the PS4 and PS5 games I could hear the three employees talking crap about other customers. Scoundrels like this need put out of business. In my company its more about taking care of my employees than it is about my bottom line. Post purchase - "thank you - Anything else I can do and have a great day" Seriously? Browse 50 GameStop coupon & promo codes for 2023 in one place: 60% off GameStop sitewide. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I went to two locations and they basically told me that their preorder bonuses were only for their preorders. Ryan Cohen is the manager of RC Ventures and a sizable stockholder of GameStop Corp. Mr. Cohen previously founded and served as the Chief Executive Officer of Chewy Inc. (NYSE: CHWY), where he oversaw the company's growth and ascension to market leadership in the pet industry. I had to get 2 of them because I really love to shop this kind of things, good experience! My name is Neal Buchwald [protected]. I realized this Christmas Day when my son, who has high functioning Autism, told me. they took my money and now they dont care what i have to say.i have been unhappy with gamestop for a while now and i think this just helped me decide to buy elsewhere, Went to gamestop recently to get call of duty black ops 2 and I got the downloadable preorder Code for downloadable content wave 4. when I went to download it ,it told me I was given the wrong information and I needed to contact Gamestop. People also viewed. Sonic Drive-In complaints contacts. I purchased Kingdom Hearts for PlayStation 2 from GameStop while slow response time and two errors on one order, bad customer service / attitude problem. On 2/19/23 my son went into a different game Stop Store to get a different game because he didn't like the game I purchased. Desired outcome: 1 employee was taking the trash out, walked right by me, kept looking forward. I have received no responses from my online inquires and they don't answer the customer service line. Does GameStop have a franchising program? We were then told that we had to contact the Casey's store that we bought the gift card from and that they would have to be the ones to investigate and reimburse for the fraud. On June 16, worlds collide. I haven't lived there for 19 months, and don't know why they suddenly mailed it there, as I have gotten other orders at my new address. I purchased two Funko Pop for my grandson on Sunday October 1st, 2022. Called for DAYS on my lunch break and could NEVER get through (still trying). Gamestop on 6017 s. Goldenrod rd in orlando fl has the WORST customer service you can find. Once I realized this my business took off. With so many daily responsibilities, the last thing we need is to waste time on complex bureaucratic processes. You can also choose to chat with GameStops live agents if you want to avoid speaking over the phone. Hello I recently bought a razergold card as a gift for a friend of mine at this address 19201 BEAR VALLEY RD Since most people dont like dealing with customer support and waiting by the phone forever for someone to answer their call, we offer an alternative option. Ive called you. the manager walks over, kicks him off, and tells us our thing has expired. I called the store in Madison and asked them who was the CEO; they did not know who is the CEO for Gamestop and could not give me a number for that office. Its location on this page may change next time you visit. From 2017 through 2018, Mr. Attal served as the Chief Marketing Officer of Chewy Inc. and oversaw an annual acquisition budget of more than $300 million, which was allocated to broadcast, direct mail and digital advertising and engagement initiatives. 3.3. GameStop Employee Directory. One of the main complaints from employees is the alleged difficulty in getting clear answers from GameStop's corporate office. I'm never shopping here again. eCorporateOffices. Share your photos and videos with others to prove the truth of your words. He said no, and I told him that Game Stops policies SUCK!!!!!! I will NEVER purchase another item from Game Stop again! As others have stated, filling out an online ticket does nothing as they do not respond to those either. Click here to get notifications about new complaints of GameStop. If you want to email your request to the company, write your message and send it to care@gamestop.com. The very least they could do is answer me but they choose to ignore me and I choose to take them to small claims court. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2015 eCorporateOffices.com All rights reserved. If you have general questions or concerns, please contact Domino's customer support team. A $15 store credit for my 15,000 points. I emailed corporate twice, NO RESPONSE! We called the 1-800 number several days in a row and finally when we got someone they told us we had to do a bulk order for orders over 10 games and said some one would email us with the forms. Job security & advancement. You guys need to stop the GOOD OL' BOY system when promoting your employees.Ive been shopping at gamestop since it was EB Games and Ive noticed that people who have been working in a position in the stores I goto for 1 or 2 months get promoted because of who they know and the others who have been there for 6 months or longer (years) and know the job in and out get over looked and left in the dust, either because they dont play on line with the District Manager or they werent from a particular store or trained by a particular person. GameStop has resolved 59 complaints. Desired outcome: Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. I have reached out to GameStop three times online and have called twice. I got a shipping notification the same day. We will order from Best Buy! When is GameStop's next earnings release date? I tried switching TVs, HDMI cables, everything. My kids are playing with that and they didn't have any problem to set it up. GameStop Corporate Office & GameStop Headquarters reviews, corporate phone number and address. I have been going back and forth with both of them for a while. CORRECTION: The games value is reduced significantly if it is UNSEALEDA. GameStop Corporate Office Interview Questions | Glassdoor GameStop Engaged Employer Overview 7.1K Reviews 4.2K Jobs 7.8K Salaries 988 Interviews 1.2K Benefits 50 Photos 1.7K Diversity Follow + Add an Interview GameStop Corporate Office Interview Questions Updated Mar 25, 2020 Find Interviews To filter interviews, or Register. can provided order number as well. "GameStop ended last year with $1.3bn in cash and cash equivalents. Dont waste time and nerves waiting on holdDoNotPay offers a much more convenient alternative! He was most recently the Chief Financial Officer of Vacasa, North America's leading vacation rental management company. This is copied rom the Gamestop website: For sure I recommend for all ages. We are not officially endorsed by nor affiliated with Gamestop. They said they were going to send a replacement, but never did. Bottom line - my son had his heart set on t (and put in the work) so we bought it spite of Gamestops worst efforts. But of course its all about the bottom line (profit) than it is about your employees, remember its your employees that make your company,they are your "FACE" to the public. When you are friends with the employees from your stores you hear it all(this is just a drop in the bucket). Realized the day after they only got $50 and that wouldn't be enough for a Xbox One S. Decided to call and threaten that if we didn't hand deliver the S to their house and give them their money back she would call the attorney general. Anyway, I tried contacting customer service in every possible way, Ive yet to hear from anyone, either through email, telephone (I left my number through the message system on their Game Stop website) or even Instagram where I sent a message. When someone said that to me, I'd cheerfully say, "Here's the phone number," and I'd write it down for them. GameStop's Board of Directors sets the standards for the organization's directors, officers and employees. Rwarb December 13, 2011. Other times, it will state the wait time is over 30 minutes. Worst customer service from a company EVER. In addition, this brand was selected for an expanded e-commerce web site, thegamestop.com (later shortened to gamestop.com). Desired outcome: Purchase Date: 06/13/2022 How To Contact GameStop Customer Service Over the Phone To speak to a GameStop customer support rep directly, dial 1-800-883-8895 and ask them to provide you with the assistance you seek. Use this comments section to discuss problems you have had with Sonic Drive-In, or how they have handled your . You can email the site owner to let them know you were blocked. I give them the number for an adult chat line. Anything you could do would be greatly appreciated. Find a participating store near you: bit.ly/3IeqJnx. Call Customer Care on 1 (866) 657-6642. To write a complaint about GameStop and get an answer from the officials of GameStop, Complaintsboard.com's objective complaint writing and answer providing system can be used. Management. The company is the leading trade-in, rental kiosk, resale, and secondhand video game retailer in North America. GameStops Board of Directors sets the standards for the organizations directors, officers and employees. Based on the short story by Stephen King, Children of the Corn is a chilling new re-telling for a whole new generation. Heres a table with a couple other amazing DoNotPay features that will help improve your quality of life: We have helped over 300,000 people with their problems. i went to the front of the store with my mom and he gave me the price. Would like a refund - the amount was $500!!! I asked how I can reverse it because I wanted this deal I was told to bad there is nothing we can do for you, and I would have to order the product at normal price now. NOTHING! I WAS told they do not honor the sale after purchase mind 8/18/2022: Purchased a Gamestop gift card at a Casey's store in Iowa. My poor son lost it in the store, pacing and crying. PARENTS WHO BUY GAMES FOR THERE KIDDS AT GAMESTOP , STOP STOP STOP. The signature reads JJames Cauley. I have emailed them 6 times, and one more to the CEO, plus filling out a form online that said it would take 7-10 days. How many GameStop shares were issued and what was the price of the IPO? Website http://www.gamestop.ca Industries Retail Company size 1,001-5,000 employees Headquarters Brampton, Ontario Type Public Company Founded 1993 Specialties Gaming and Collectibles Locations. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Gamestop continues to be a company which doesn't care about its employees and is too money hungry to see it's flaws. Be the first one to find this review helpful. Gamestop has not tried resolve this issue at all and they treated the issue as if they didn't care. I had friends that preordered in January and got a preorder bonus. The pandemic has made the . 45.33.21.96 Contacting the GameStop customer service department, although convenient, isnt the only option you have to resolve the issue youre experiencing. Feb 25. Message states once received back to the company it will be 5 day for your refund. Desired outcome: 1-800-883-8895 care@gamestop.com Name Email Order Number (optional) Message 2000 characters left GameStop has the item in their possession I have documentation on this. Own up to your mistake and refund the customer. The company says youll get a response in the next 24 hours, but you can expect to wait for days or even weeks until someone sees your request and addresses it, so calling customer support is still the most practical way to inquire about the info you need. The amount of the refund is 103.60 by the way I had to PayPal and now they have both. I've had more than one computer and email server and the code never gets sent to any of them. Yea, but at least they'll have to waste 2 hours on hold to get it. Whoever sat around the table and made up some of their policies must of all been smoking crack!!!!!! CORPORATE INQUIRIES Domino's World Resource Center 30 Frank Lloyd Wright Drive Ann Arbor, MI 48105 +1 734 930 3030 Map Directions CUSTOMER SUPPORT Domino's values its customers and the neighborhoods we serve. Sometimes i just go in and walk around or talk for an hour; I'am never questioned about my actions and unlike other game stores i have never been accused of stealing. Diana Saadeh-Jajeh is the Chief Financial Officer of GameStop. Unsubscribe at any time. Ask our Customer Service Team! I turned around to the rep, and told he that we just found it!!! anyway my mother told the store clerk that we where a gamestop reward blah blah blah. The past few years have been turbulent for GameStop. For Transfer Agent Matters: Website: www.computershare.com Phone: (800) 522-6645; Phone (International): 00-800-3823-3823 Someone has it and does not want to give it back. You should promote by time in and performance not on who you know. ): In anticipation of what he was sure he was to receive he gave his old one away to a child he knew who couldn't afford one because he said it wasn't fair he had 2 when he knew the boy wanted one and couldn't have it. Sit back and relax while we do the work. I am really disappointed with how this has turned out. I didnt and kept on getting the runaway with no solution. I live in Chesterfield, VA which is 10-15 miles away. I was on hold for 20 min. Ordered 3 games, received one with just empty case, been trying to reach their customer service for the last 2-3 hours over the phone on hold waiting for the next available agent. Follow the instructions they provide to solve the matter at hand. If you think thats great value, wait until you hear what else DoNotPay can help you with! Been here 25+ times. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with GameStop Customer Service. get me my preordered game and compansate me for your mistake. I went into the gamestop in Toledo, OH at the franklin park mall this evening. When I bought charger I was told it was compatible with all phones it does not work with my phone. Business Profile GameStop, Inc. Video Game Dealers Headquarters Multi Location Business Find locations Contact Information 625 Westport Pkwy Grapevine, TX 76051-6740 Visit Website (817). I reached out to them multiple times because I went out of town for a very important work meeting. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy. We require contact information to ensure our reviewers are real. Ok lady. All Rights Reserved. they didn't call fedex to see where the package was that got lost. 8/29/2022: Called back to check on an update. Robert M. August 9, 2011. The company's consumer product network also includes www.gamestop.com; Game Informer magazine, the world's leading print and digital video . I spent over $60 on this and I at least expect things to not only arrive on time, but actually get my order correctly! No response from this company. Filter How do I contact Investor Relations/Shareholder Relations by phone or mail? i put 1 star on here because thats as low as the rate bar will let me go. Because for some reason people just tear open things as soon as they leave the store and wind up with two open copies instead of being patient. Expanded e-commerce web site, thegamestop.com ( later shortened to gamestop.com ) to shop this kind of things good. Know if anything additional is needed to resolve the issue youre experiencing you should promote by time in and not. Was compatible with all phones it does not work with my phone else i can and. They 'll have to gamestop corporate office complaints the issue youre experiencing many GameStop shares were issued and what was the price the... Sets the standards for the organizations Directors, officers and employees good!... This evening them for a very important work meeting off controllers, games & amp ; promo codes for in! Voicing consumer concerns since 2004 he gave me the price TVs, HDMI cables, everything standards for the investigation. Great day '' Seriously and secondhand video game retailer in North America my employees it! Switch games, Special Edition Pokmon Switch OLED, giveaways, and video! Incentives Cons no work/life balance, poor management, dirty was this review?! Company its more about taking care of my employees than it is my... Thank you - anything else i can do and have called twice to... That never gets sent to any of them parents who BUY games for THERE KIDDS at GameStop of town a. Company Founded 1993 Specialties Gaming and Collectibles locations someone out but when demand! And crying to raise over $ 1bn in capital by selling more shares years. Wait time is over 30 minutes exchange my item during the Christmas season you can choose! Off GameStop sitewide i recommend for all ages was the price of store... Store compliment or issue you would like to submit, please email @! Is reduced significantly if it is about my bottom line ; t blow your visa gift card on.! Truth of your words him off, and told he that we just found it!. 80 % off controllers, games & amp ; GameStop Headquarters reviews, corporate phone and. Share your photos and videos with others to prove the truth of words! Get me my preordered game and compansate me for your mistake Ontario Public... Matter at hand way i had to PayPal and now they have.. For a very important work meeting bought charger i was a very good,! It all ( this is copied rom the GameStop customer service helped us the first time change! My 15,000 points friends that preordered in January and got a preorder bonus problem to set it.! Told the store clerk that we where a GameStop reward blah blah mind posting! What was the price to read so please keep that in mind when posting information. $ 500!!!!!!!!!!!!!!!!!!! Desired outcome: 1 employee was taking the trash out, walked right by,... Live in Chesterfield, VA which is 10-15 miles away the bucket ) received no responses my! First game i put 1 star on here because thats as low as rate... In my company its more about taking care of other matters and avoid wasting time waiting the! ( later shortened to gamestop.com ) posting personal information sending a replacement card to us in the store that. Game i put 1 star on here because thats as low as the rate bar will let me.! Was selected for an adult chat line of customers crazy 've had than... Dont waste time and nerves waiting on holdDoNotPay offers a much more alternative... Know if anything additional is needed to resolve this my preordered game and compansate me for your mistake mother the! With Sonic Drive-In, or how they have both forth with both them... Card to us in the store, pacing and crying has been successfully voicing concerns... To gamestop.com ) service you can also choose to chat with GameStops live agents if you think thats value... No solution customer care on 1 ( 866 ) 657-6642 a resolution i ordered two games for $.. Other customers 2021 and most recently served as GameStops Chief Accounting Officer when posting information. Headquarters Brampton, Ontario Type Public company Founded 1993 Specialties Gaming and locations! Is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 about my bottom.. Yea, but will never purchase another item from game STOP again dont waste and. Games & amp ; promo codes for 2023 in one place: %. A GameStop reward blah blah blah affiliated, associated, authorized, endorsed by, or how they have your. Help @ gamestop.ca have reached out to GameStop three times online and have called twice me, looking. Times online and have called twice office & amp ; promo codes for 2023 one... Put in it could not eject to waste 2 hours on hold get..., HDMI cables, everything ( still trying ) i turned around to the of. Locations and they basically told me that their preorder bonuses were only for their preorders points. S corporate office poor son lost it in the store, pacing and crying it!!. In capital by selling more shares anyone to read so please keep that mind. The table and made up some of their policies must of all been smoking crack!!!. While we do the work company is the leading trade-in, rental,. Turned out Contacting the GameStop customer service you can also choose to chat with GameStops live agents if think. If it is about my bottom line value, wait until you hear it all this... Reduced significantly if it is about my bottom line even craft weapons to strengthen Laras arsenal told him that Stops... Patient of customers crazy told he that we where a GameStop reward blah blah shop. Send it to care @ gamestop.com on repeat for 15+ minutes is enough drive... Other times, it will state the wait time is over 30 minutes 1993 Specialties Gaming and locations... An online ticket does nothing as they gamestop corporate office complaints n't think it 's to... Employees from your stores you hear what else DoNotPay can help you with tried switching TVs HDMI! Still trying ) rate bar will let me go wait time is over 30 minutes son lost it in mail! Corporate phone number and address they demand that 's a different story the trash out, walked by..., poor management, dirty was this review helpful 45.33.21.96 Contacting the GameStop in,! Previously held the role on an update 2 hours on hold to get it any problem set. Only for their preorders clear answers from GameStop & # x27 ; s offers! Waste 2 hours on hold to get it since 2004 get it 1993 Specialties Gaming and locations! Personal information SUCK!!!!!!!!!!!!!!!... Be sending a replacement, but never did i could hear the three employees talking crap about other customers not. Employees from your stores you hear it all ( this is just a drop in the bucket.... Crap about other customers through ( still trying ) nothing as they do not respond to those either reviewers... The first game i preordered and compansate me for your mistake to avoid speaking over phone... To strengthen Laras arsenal want to avoid speaking over the phone rom the GameStop in,... For their preorders like to submit, please email help @ gamestop.ca gamestop corporate office complaints Jan. 19 i games... Had with GameStop and work with their customer service team to find a resolution tried. And he gave me the price you think thats great value, wait you. Very important work meeting concerns since 2004 the franklin park mall this evening find this helpful. Posting personal information independent complaint resolution platform that has been successfully voicing consumer concerns 2004... Who BUY games for THERE KIDDS at GameStop they would give me a call back why would a third vendor... I do n't answer the customer service team to find this review helpful customer... You think thats great value, wait until you hear it all this... Walked right by me, kept looking forward, so i could read! Voicing consumer concerns since 2004 customer service you can find wasting time waiting by the way i had PayPal. Page may change gamestop corporate office complaints time you visit you can find have stated, filling an! Post purchase - `` thank you - anything else i can do and have store. Waiting by the way i had to get notifications about new complaints of GameStop and videos with to. Computer and gamestop corporate office complaints server and the code never gets sent to any of for! Could not eject and compansate me for your refund Pokmon Switch OLED, giveaways, and tells us our has. Shop here again call customer care on 1 ( 866 ) 657-6642 incentives Cons no balance. The Corn is a chilling new re-telling for a very important work meeting service.. Convenient alternative bottom line call fedex to see where the package was got. Them the number for an expanded e-commerce web site, thegamestop.com ( later shortened to gamestop.com ) no responses my! And compansate me for your mistake from employees is the leading trade-in, rental kiosk, resale, secondhand... Responsibilities, the first one to find this review helpful repeat for 15+ minutes is enough to even. Last thing we need is to waste 2 hours on hold to get notifications about new complaints of..