Brand names used in our stories are trademarks of respective companies. But if you are one of the ones that havent done it yet, then be sure to try it once. - Oct. 19th 2022 12:00 pm PT. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. Make sure your points are all plugged in and connected to the same Wi-Fi network. All with the same result, still get the "problem connecting to cloud" error message . So the likes of Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. New updates are being added at the bottom of this story. Allow the power to stay disconnected from both for 5 minutes. Follow the in-app instructions to finish setup. Your Nest products will automatically try to reconnect to your network at regular intervals. Well, the solution is simple. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Tap the WiFi icon. Google Nest Wifi, released on the 4th of November, comes in the footsteps of the highly acclaimed Google Wifi, a product that transformed the world of mesh Wifi routers.. Google Wifi was revolutionary because it allowed users to place devices strategically around a large area to ensure stable high-speed Wifi connection throughout. I reset my router and reinstalled google home. Learn how your comment data is processed. I appreciate you. If none of these steps helped, select one of your Nest products above for some steps you can take with individual products. The original threads weve linked in this article have seen an uptick in comments over the course of March 2022, and weve seen a couple of Twitter instances of the issue just this week as well. I am connected to the point but cant past the cloud message. https://support.google.com/chromecast/answer/7172427?hl=en, https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios, https://support.google.com/googlenest/answer/6361450?hl=en, https://support.google.com/googlenest/answer/9798157?hl=en, https://support.google.com/googlenest/answer/6246630?hl=en, https://support.google.com/googlenest/answer/7668126?hl=en, https://forums.whirlpool.net.au/archive/9z4yp85v, https://help.iinet.net.au/high-speed-nbn-modem-requirements, https://superuser.com/questions/1148268/how-to-ditch-centurylink-fiber-modem. Connect the power back to the Nest WiFi router and to the Nest WiFi points. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . * Ensure youre not using a Google Suite email address to configure Google Home So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. The light will flash yellow, then turn solid yellow. Weve reached out to Google again on this issue, but the company wasnt immediately available for comment. I have an HP account I do not have an HP account Step 2: Print with Google Home I will report back! If this is your first time using the Google Home app, set up a home. I will check out your recommendations above over the weekend! Google Nest Wifi Pro and Nest Wifi is a whole-home mesh Wi-Fi system from Google that can consist of a router and point(s). The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. Have you had the chance to try the suggestion above? You may also be unable to lock or unlock your lock in the app. Move your Connect closer to your Wi-Fi router while you try to pair it. Examples of data managed by those controls are given below. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? Give your Wi-Fi network a name and a secure password. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. Uninstall, then reinstall the Google Home app. I'll put the instructions below. Learn where to place your Wifi devices. Hardwire Nest Wifi routers, Google Wifi points and other devices 5. Signal is now great for all 3 pucks. Factory reset Nest Wifi or Google Wifi your devices Fact of the matter is, rebooting works nine out of 10 times. If your provider is experiencing a service outage, your Nest products wont be able to connect to the internet, even if your Wi-Fi network is up and running. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. If you use Wi-Fi extenders, disable them while you pair your Connect. I don't have Google Wi-Fi and all of my other Google devices work fine. Note: Per Google's Location Service Access Point opt-out option, data from network names ending in "_nomap" will not be collected. I can't get far enough into the set-up process to be able to toggle the IPv6 settings. Be sure to check out, The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. Tip:To make sure youre not using cellular data with your mobile device, turn on Airplane Mode, then Wi-Fi. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. Learn more about data collected by devices that work with Assistant and the controls available to you: You can choose to send feedback to us if you use the Google Wifi app. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. I thought the nest router was fried, but long story short it was a DNS conflict. Use a. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. Just unplug the router's power cable and wait at least ten seconds before plugging it back in. Any data collected to deliver your Cloud services is no longer linked to your account. How do I get this resolved. Thank you! This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? Dont use a Google Suite email address to set up Google Home. Press J to jump to the feed. Connect your Xfinity Gateway Modem-Router to your computer using an ethernet cable and enter 10.0.0.1 in the URL. If you are using a static IP, then add it to your WAN setting. Is there something I need to do before I restart the process? Connection issue The modem isnt giving your WiFi point an internet connection. But maybe not when combined? iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. Learn more about Google Public DNS and its privacy practices. Send tips to schoon@9to5g.com or encrypted to benschoon@protonmail.com. Select a room for your router or create a new one. Test mesh connection Press question mark to learn the rest of the keyboard shortcuts. For whatever reason there seems to be a link to including a physical address when setting up a new home. Call your Internet Service Provider (ISP) Step 5. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. Scroll down and check if you already have Nest Connect in your account. In addition, the Nest . These settings may have changed, or your router may have downloaded a software update. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Turn off your cellular data and make sure that your Bluetooth and location services are on. Now open the Google Home app and tap on try Again in the error prompt that appears. Disconnect the power cable from the modem. You do need to have your smartphone close to the Nest Wifi. To begin with, unplug the Ethernet cable or the Google WiFi from your ISPs modem. Press question mark to learn the rest of the keyboard shortcuts. Troubleshoot setup with iOS Your points are all plugged in and connected to the same Wi-Fi network. Try disconnecting ethernet cord: Source 2. If I unplugged the switch from the primary router, the Wi-Fi would come back. If it is not currently online, it will factory reset the next time it goes online. Your camera or doorbell is offline in the Home or Nest app, Troubleshoot when your Nest camera or doorbell is offline, You cant add your camera or doorbell to the Home or Nest app, Troubleshoot adding a Nest camera or doorbell to the app, Nest x Yale Lock is offline in the Nest app. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. This means youre unable to add your Nest Detect to the app. If you still use the Google Wifi app, learn how to migrate to the Google Home app): If you or a home member factory reset your Google Wifi or Nest Wifi device: When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur: When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google account, learn more about what happens below: While Google Wifi and Nest Wifi don't track the websites you visit, your DNS provider may be able to associate your web traffic with your public IP address. Nest is a line of . (This can be changed in the Advanced Networking settings of the Google Wifi app or Google Home app as applicable.) Additional Nest Wifi Pro routers added to your mesh network are considered points. Connect the Nest router to your internet modem with the Ethernet cable. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. If the issue persists, factory reset your device. Users say that their Google Home app throws a Problem connecting to cloud. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. When I tried setting it up, it said problem connecting to cloud. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. 10-11-2022 Get an answer from an expert on the Google Home Help Forum. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Check your configuration Step 4. How have you connected the Nest Wifi puck to your modem/ ISP equipment? Uninstall, then reinstall the Google Home app. Check your cables and connections Step 2. Then check if you can still access the Internet while only connected. that fixed the problem Our own setup, with a Nest Wifi at its core, also seems to suddenly be acting up again as well, and thats after replacing the core network point. AndTheElephants Additional comment actions. Here are the steps for the remaining 10% of cases when it doesn't: 1. 07:00 pm (IST): The recent outage with Google Nest appears to have been resolved as we havent come across any fresh reports on Downdetector. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). Google wifi support were very helpful in troubleshooting. I'm running into the same issue. The factory reset seems to have helped progress things as instead of the immediate "problem connecting to cloud it starts a connection process which gives me 3 different messages, one after the other: Interestingly in the bottom left corner of the screen is an internet settings menu which gives me another menu for static IP or PPPoE? Do I need to enter something here? Tap Set up device . Give your Wi-Fi network a name and secure password. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. Hi Jeff! I am happy we got it. 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