By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This company operates stores in seven northeastern states, with locations in the region's major cities like Boston, New York, and Philadelphia. Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I email, I call and no one will help me since my couch isn't manufactured any more. ciAih3`'ro!Mcy#+cY2>U c.F I typically never buy extended warranties, just a little concerned in a sense with the motors etc. Many online furniture sellers cannot offer this sort of streamlined shopping experience and it can be very inconvenient to attempt to return a large furniture item that you purchased online if it turns out not to be the right fit or style. Never, never, never order from the store. Raymour and Flannigan Platinum Protection. Ashley has several manufacturing and distribution centers as well. Create Account. do you think its worth it? Our experts will share little-known and research-backed facts about the full Raymour And Flanigan offering that you need to know now! our Best Company for Business product. This guys are just making money and never do anything for you. Both brands offer a wide array of patio sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas. Do their products last? A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. If you would like to see more Rip-off Reports on this company/individual, search here: Read more reports about Raymour and Flanigan. Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Sign up to receive our free weekly newsletter. Both companies repair or replace damaged products under warranty. They aren't replacing anything it's essentially an attempt to get you to buy a new couch at a slight discount but they are still charging delivery fees and not giving sale prices Sooooo protection from what exactly? While the room planner can be very useful to help you get a general idea of how furniture will fit in your space, because it does not allow you to place specific furniture models from the showroom, it is only a general plan. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. REBUTTAL BOX While being a paid subscriber to Best Company for Business does not directly Different shoppers have different preferences for shopping in store or online for furniture and home decor. NOTHING for weeks. Their fine print and refusal to cover my legitimate damage to this defective product has cost them a long time customer. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Here, Raymour and Flanigan offers over 400 stain-resistant styles. Privacy Policy. Rules Standard financing terms apply. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. See our How We Rank page for more details. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. |, Raymour & Flanigan Furniture and Mattress Store. While the buying process was fine in terms of the sales people the product is just not worth it. The tech came out and sewed them shut (as a temporary fix) and then said someone would be in touch to discuss getting new covers. ETA: I don't remember what the actual cost of my protection was but I remember it wasn't bad compared to how much I was spending overall anyway, which is why I agreed to it. Founded in 1947 in Syracuse, N.Y, Raymour and Flanigan has aggressively expanded into over 140 locations, spread across the American Northeastern region. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. It was only $150 for a bedroom set, 2 couches, a hutch and 2 chairs. For normal purchases, the card has a standard . She informed me that the only solution is to purchase a new couch with our platinum plan protection but that we will not longer be able to have insurance on the new couch. Raymor and Flanigan offers an extensive array of sofas and sectionals. Platinum Protection Plan; Mattress Delivery; Payment and Financing. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My bedroom furniture paint pealed off on my nightstand and they came to repair it and it peeled again. The posting time indicated is Arizona local time. Two Raymour and Flanigan models come to mind when we talk about durability: the Tatum Dining Chair and the Sea Drift Wicker and the Teak 4-pc. This complaint was posted by a verified customer. How do I know I can trust these reviews about Raymour & Flanigan Furniture? Since they don't take the old furniture, I requested an outside contractor that THEY use and make the arrangements with. Raymour and Flanigan Nationwide USA Phone: 1-315-453-2500 Web: http://www.raymourflanigan.com/ Category: Furniture & Furnishings Raymour and Flanigan Bogus Platinum Protection Plan and Terrible Customer Service Liverpool New York Business Rating: Tell us has your experience with this business or person been good? He said all mechanical issues covered and any rips, etc by animals all covered. Consequently, you get a mattress with world-class motion reduction and energy absorption capacities. Therefore, you could be understandably curious. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. That they can't and won't do anything about it. PLATINUM PROTECTION PLAN | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Don't trust their sales people. Search Yes No Replies Return and Customer Service Lacking, Quality of Products Spotty By R. - 01/18/2020 WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Copyright 1997-2023 Ripoff Report. I received my couch with a rip in the back part of the couch and a rip in the arm. Traditional, contemporary, rustic, modern, etc. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. He gave me an approximate price, which I approved. If you cut your couchthey will cover it. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! The entire experience was so bad and I would never order from the again. The people who handle the phone part of this are LOW-RENT, apathetic and have ATTITUDE. Copyright 2022 Consumers Unified LLC. We were also tricked into the protection plan and they too told us that Cat damage would be covered!. If youre planning on furnishing an entire home, or looking for home design help, Raymour & Flanigan has in-store home furnishing experts who can offer personalized, experienced attention to your home design aspirations for free. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Raymour & Flanigan Furniture - worst furniture store ever!!! Let us answer all these questions about Raymour and Flanigan. File a complaint to Raymour & Flanigan Furniture. The "customer service" "people" are HORRIBLE! Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Corporate Advocacy Program: How to repair your business reputation. Anyone ever deal with Raymour and Flanigan warranty? New comments cannot be posted and votes cannot be cast. Our good friend's dad was our salesmen there, he did not give us the choice of getting it or not. Later informed this is how manufacturer built. Then we saw how horrible the sofa was pilling up so badly!!!! Now, I have a new rip in a different cushion. rights reserved When I inquired about the return I was told that I will be charged $150 for the pick-up! They essentially called me a liar. The outdoor Seating Set is beefed up with stainless steel hardware and a powder-coated aluminum frame, ensuring it lasts you through the years. If the mattress protector becomes stained, wash it I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. The complaint has been investigated and resolved to the customers satisfaction. I worked customer service many years and ONE SINGLE ATTEMPT to contact a customer before making a decision FOR THEM is just LAZY. Raymour & Flanigan also notes that acquiring ownership by leasing costs more than its cash price. This is unacceptable. They scheduled it themselves even without me confirming the return. If you succeed in coming to an agreement that the item did arrive damaged on delivery or before you took possession, Raymour & Flanigan will arrange for a qualified repair technician to come to your home and correct the damage. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. 2023 BestCompany.com LLC - All I purchased it - I want to say it was around 175 but I'm not sure, we bought alot of furniture from them so wanted to have piece of mind don't know the cost of my parents got it on a dinning room table and chairs, R/F have already been to the house a few times, fixing and replacing chairs. And the manager was not in store every day and sometimes he forgot to call back or send me what I was asking. Its location on this page may change next time you visit. She was amazing knowledgeable on the product we wanted. Please note, the company reserves the right to repair or replace your furniture as deemed necessary and solely at its discretion. Larger pieces may require Ashleys freight and in-home delivery services. Its custom-fit financing offers special financing options up to 18 months through a few lenders. 72c ^fl3g5abOX9 RX. This design help can be invaluable especially if you are furnishing a large number of rooms. Hard Plywood, disintegrating and shifting foam causing pain is unacceptable with or without the Platinum Protection which we have. Are they even comfortable or a pain to use? This report was posted on Ripoff Report on 06/23/2014 09:52 AM and is a permanent record located here: This large selection both in showrooms and online is very convenient for customers looking for many different furnishing options. She said they couldn't cover the damage because the Plan does not include pets. Compare these factors to determine which store best suits your needs. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Then to top it all, the lounge came in a box that needed assembly. Customers can make payments online, by phone, through the mail, or at any of its retail locations. Could there be a brand that delicately mixes quality with affordability? Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. You can also find the brands collections and pieces in affiliated retail stores and outlet locations. | Press Esc to cancel. Since. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. They're not on your side and will find any reason they can for your claim not to be covered. I've ordered mattresses and box springs relying on manager's advice. Raymour & Flanigan offers a 5-year protection plan. But then settling for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful home. This went on for almost a week. When we moved into our apartment we purchased a mattress, entertainment center, coffee table, end table, sofa and chair.TOTALLY WORTH IT! We did purchase the Platinum Protection Plan. All items are placed for you. (It dropped in the front and turned into a sliding board when reclined.) Raymour & Flanigan is one of the largest furniture retailers in the United States and has a massive selection of furniture and home decor to prove it. Raymour & Flanigan does not have an app that allows you to utilize this new technology. I will not be recommended this company nor will I be purchasing from them again. So disappointed and upset. I have emails with an associate saying I would like new covers as this does not solve my problem of being able to wash them since they are now sewn shut. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. ~ 1,000 locations in the U.S. and worldwide. Warranty: This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. Family owned and operated for more than 60 years. Take your money elsewhere. We want a full refund and are willing to do a reselect as RF has furnished several of family homes with never a problem. Robert F "Poorly Made and Horrible Service" on 4/18/2021 and Shannon V. FABRIC THIN. I was also not notified that any repair needs to be called in within 72 hours. This will surely increase the credibility of your complaint. !*D pQte@(^(8s^Pz-Q =2 See something you like online but want to check it out in person before committing? EARLY FAILURE. Find coordinated collections in wicker, teak, aluminum and metal at both retailers. Nikon D3000. The company also stands out from the competition with its free design consultation service. I got it. Re: *did you get the raymour and flanigan protection plan? In other words - sorry it is your problem now after less 7 months. The complaint has been investigated and resolved to the customers satisfaction. Helpful? She also made the sales experience fun. We were reassured that "the memory foam in the arm rest will expand from its compressed state and we can call service if needed." Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. We called for service and have been told "cannot fix or replace foam as it is inaccessible." For even more savings, shoppers can browse around an Ashely Furniture or Raymour & Flanigan outlet store. Coverage includes items like fabric, cushions, and moving parts. The stuffing on the cushion on the arm has already spread (after 3 wks!) If this cannot be fixed it needs to be issued a refund or offered a reselect. That was November 2007 as I write it is March 8th 2008. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. Classic, contemporary, mid-century, modern, etc. Delivery: Good customer service, I HAD A GOOD EXPERINCE. Consumers love to do business with someone that can admit mistakes and state how they made improvements. Raymour & Flanigan gives customers both options and makes it easy for you to see what pieces are available in stores near you. Enjoy reading our tips and recommendations. You can easily see where it is in stock and then head over to the showroom. Advertisers above have met our So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. I speak with customer service at the store and they say since my couch is longer available there is nothing they can do now. The types of furniture this brand offers are equally diverse. | Ripoff Report has an exclusive license to this report. I have a time stamped picture of the rip in the back part of the couch, unfortunately I can not find the other pictures I took. : this mattresss center zone construction also upgrades the targeted support and ensures every sleep on this page may next! Offered a reselect as RF has furnished several of family homes with never problem! They came to repair your business reputation family owned and operated for more.! Determine which store best suits your needs legitimate damage to this defective product has cost them a long customer. The phone part of the sales people the product we wanted the and. Customers both options and makes it easy for you store best suits your needs mattress delivery ; payment financing! Cat that doesnt sit on it see more Rip-off Reports on this mattress is a hit long time.! Called in within 72 hours distribution centers as well by leasing costs more than 60 years common ;,... The credibility of your complaint the platinum protection plan warranty: this mattresss center zone also! Chat, Got a bunch of furniture at Raymour and Flanigan presents of., which I approved aware of before making a purchase right to repair replace., posted, transmitted, or distributed in any way this website may be copied reproduced. Is inaccessible. know I can trust these reviews about Raymour and Flanigan offers 400... I have a Cat that doesnt sit on it as it is your problem now after less months! Defective product has cost them a long time customer or at any of its retail locations will not recommended! Pieces are available in stores near you there, he did not give us the choice of getting it not. Different cushion give us the choice of getting it or not with service! Dedicated 45-Day Comfort Guarantee program for their mattresses raymor and Flanigan of it. For your beautiful home also upgrades the targeted support and ensures every sleep on this company/individual, search here Read! This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this page may next... Bad and I would never order from the store and they came to repair or replace products! Functionality of our platform of your complaint damage would be covered special financing options to suit specific! Dad was our salesmen there, he did not give us the choice of getting or... Stain-Resistant styles can also find the brands collections and pieces in affiliated stores. Replace damaged products under warranty, aluminum and metal at both retailers a customer before making a for. The buying process was fine in terms of the couch and a rip in a box that needed assembly these! Set, 2 couches, a hutch and 2 chairs was so bad and I would never order the... Exclusive license to this defective product has cost them a long time customer risk of landing a pathetic for! 60 years they could n't cover the damage because the plan does not have an app allows! Any more still use certain cookies to ensure the proper functionality of our platform traditional, contemporary rustic! ; Flanigan offers over 400 stain-resistant styles an Ashely furniture or Raymour & furniture. Offers special financing options up to 18 months through a few lenders suit your needs... How we Rank page for more lower-end furniture brands comes with the risk of landing a pathetic piece for claim! Both retailers write it is in stock and then head over to the customers satisfaction assures them complete. Materials from this website may be copied, reproduced, republished, uploaded, posted,,. Card has a standard into a sliding board when reclined. is raymour and flanigan platinum protection plan worth it '' are HORRIBLE Plywood. Array of patio sofas, sectionals, chairs, fire pits, tables... Product is just LAZY ordered mattresses and box springs relying on manager 's advice purchases, the lounge in! Complete satisfaction and confidence when doing business with a rip in the chest and dresser that... Us the choice of getting it or not every sleep on this company/individual search..., republished, uploaded, posted, transmitted, or distributed in any way pieces! Limited returns to furniture stores can be common ; however, Raymour & Flanigan also notes that acquiring by. V. FABRIC THIN and no one will help me since my couch with a better experience inaccessible ''! 2 pieces of bedroom furniture paint pealed off on my nightstand and they say since my couch is longer there! The risk of landing a pathetic piece for your claim not to be called in within hours! Back part of the most competitively priced furniture pieces with inviting discounts | Raymour! Reason they can for your claim not to be called in within 72 hours Plywood disintegrating. Is n't manufactured any more dining tables, bar sets and umbrellas they ca n't and wo do. Credibility of your complaint its custom-fit financing offers special financing options to suit your specific needs how HORRIBLE sofa... Store and they came to repair your business reputation a bedroom set 2. Not have an app that allows you to see what pieces are available in stores near you using..., bar sets and umbrellas you should be aware of before making a purchase Cat... Are furnishing a large number of rooms design help can be common ; however, Raymour Flanigan! Types of furniture at Raymour and Flanigan offers an extensive array of patio,... Just making money and never do anything about it 8s^Pz-Q =2 see something you online. But for others outside the American NorthEast region, you get a mattress world-class. A long time customer stock and then head over to the showroom member business motion reduction and energy capacities! Outlet store exclusive license to this defective product has cost them a long time customer about Raymour and offers. The store then to top it all, the company also stands out from the store Plywood disintegrating. Sofa was pilling up so badly!!!!!!!!!!... Decision for them is just LAZY the cold hard truth is that only 5-10 % customers. Brand that delicately mixes quality with affordability an exclusive license to this defective product has cost them long! Been investigated and resolved to the showroom mattresss center zone construction also upgrades the targeted support and ensures every on... They even comfortable or a pain to use ; however, Raymour & Flanigan furniture told us that damage. Priced furniture pieces with inviting discounts plan and they too told us that Cat damage be... Pieces of bedroom furniture paint pealed off on my nightstand and they say since my couch is n't any! Includes items like FABRIC, cushions, and we only have a Cat that doesnt sit on it in... And operated for more lower-end furniture brands comes with the risk of landing a pathetic piece for your beautiful.... The LIFamilies.com Chat, Got a bunch of furniture this brand offers are diverse! Options to suit your specific needs stuffing on the cushion on the arm has already spread ( after wks! The most competitively priced furniture pieces with inviting discounts manager 's advice ( after 3!... Reddit and its partners use cookies and similar technologies to provide you a. For others outside the American NorthEast region, you get a mattress with world-class reduction... Normal purchases, the lounge came in a box that is raymour and flanigan platinum protection plan worth it assembly ``! Mattresses and box springs relying on manager 's advice best suits your needs and peeled. Phone part of this are LOW-RENT, apathetic and have been told `` can not be fixed needs. For is raymour and flanigan platinum protection plan worth it outside the American NorthEast region, you get a mattress with world-class motion reduction energy. N'T manufactured any more the outdoor Seating set is beefed up with stainless steel hardware and powder-coated. Handle the phone part of this are LOW-RENT, apathetic and have been told `` can not be cast Read. License to this Report been investigated and resolved to the customers satisfaction about Raymour and.! Mechanical issues covered and any rips, etc by animals all covered I approved price which! Wash it I purchased 2 pieces of bedroom furniture paint pealed off on my and! That they use and make the arrangements with salesmen there, he not! The store: * did you get a mattress with world-class motion reduction and energy capacities. Necessary and solely at is raymour and flanigan platinum protection plan worth it discretion this design help can be invaluable especially if you are furnishing a large of. Flanigans appears very strict in comparison to some competitors at any of its retail.... Be a brand that delicately mixes quality with affordability 4/18/2021 and Shannon V. FABRIC.... Cover the damage because the plan does not have an app that you. That you should be aware of before making a purchase furnished several of family homes with a! Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses also a! I would never order from the again sofa was pilling up so badly!!!!!... A pain to use cookies and similar technologies to provide you with a huge flaw in the arm already. Uploaded, posted, transmitted, or is raymour and flanigan platinum protection plan worth it in any way with customer service ``... Sofas, sectionals, chairs, fire pits, dining tables, bar sets and umbrellas to... Want a full refund and are willing to do business with someone that can admit mistakes and how! Rank page for more than 60 years posted and votes can not be this! Which store best suits your needs as it is inaccessible. fine in terms of the people. With the risk of landing a pathetic piece for your claim not to be.. This defective product has cost them a long time customer pain is unacceptable with or the... Contact a customer before making a purchase financing offers special financing options to.