Did a fabulous job. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. We know he'll love your shout-out as much as we do. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. There employees have damaged my AC unit from all the work they have attempted to do. They were absolutely mind boggling! 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. ******************** Tucson has processed a refund as requested and send it via US Mail. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. These are just a few examples: Dave at Parker and Sons came to my rescue. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Parker and Sons is a life savor. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. We would give them a 5 Star rating. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? As a matter of policy, BBB does not endorse any product, service or business. When they hire people they somehow forget to tell them about the OT and also no lunches some days. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I have a large so I needed two new AC units. Then you have a group bonus each month and also quarterly bonus. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. This company care about it's people and they strive for growth and opportunity. Buyer beware - their rookies may cost you real money! This is a very fast-paced environment that requires the actions of all to perform at it's best. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? BBB Business Profiles generally cover a three-year reporting period. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. They expect allot from employees. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. They are not authored by Glassdoor. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. Parker and Sons is a life savor. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. That was frustrating, but mistakes happen. Im without heat. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. sales rep, and asked both to contact me tonight, to start the refund process. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! It was in the afternoon; the house is freezing cold and being heated with the oven. Called for service at 6:01 am, no tech on duty. They were efficient and timely manner. I have seen too much unprofessionalism from this company to be denied as a one time slip up. We also have a Tucson site. $300 would've been the right price. Will work with owner to get a resolution for owner. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Pros & Cons are excerpts from user reviews. Interactions with customer service as wells as the techs on site have always been easy and helpful. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. They were able to come out SAME DAY and get our AC back up and running. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. Everything was repaired and I am thrilled that I called the right company. BBB is here to help. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Filing a complaint with justice court for poor business practice is my only option. She never called back. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Parker and Sons is a life savor. Everything was repaired and I am thrilled that I called the right company. 21 complaints closed in the last 12 months. Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Came as scheduled. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. We are very happy. I warn you do not use them. Not many opportunities for promotion/advancement, You have 30 hours any season. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! Yes, Parker & Sons offers eco-friendly accreditations. Was told a tech would be out today to replace parts. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. There representatives keep trying to sell me a monthly subscription this is just more evidence to the type of business they run. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. $673.54 is what I am owed and I want them to refund me for no services rendered . Which is what should of been done without cost(and it was)since we paid for it to be installed properly. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. We used Parker several times and were happy. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Luckily, my next call was to Parker & Sons. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! News flash 'right to work' means you can fire anyone without giving reason. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Very expensive, but nice units. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Finally I had to pay $700 for two capacitors. We're not your Average Joe! We received an estimate to install an Aquasauna system to replace our water softener. 6pm time frame. Anyone can write a Trustpilot review. Purchase and installation of a brand new HVAC unit was completed 6/2722. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Parker and sons have been to my house to work on it multiple times over the course of a year. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. Yelp confirmed a business or employee license. It's fun environment but customers always take priority. Parker & Sons is amazing. . He fixed half the issue and left I. 9 Parker & Sons reviews. 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