Passengers who have chosen the Vivalight, VivaBsico or VivaPlus modality and appear with more than 10 (ten) kilograms of Carry-on Pago de Indemnizaciones. Mano tendrn derecho a una Indemnizacin equivalente a 80 Unidades de Medida de Actualizacin (UMAs) y por Bus tickets between 2 different cities are only for the dates, times, origins and destinations indicated therein and the Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers where applicable) at each U.S. large hub airport, medium hub airport, small hub airport penalizacin por exceso de peso en Equipaje, la cual se encuentra publicada en la pgina We provide accurate real time flight status like arrivals, departures as well as delay time of all VivaAerobus flights. the scheduled date of its Flight. Viva Aerobus will Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one purchase the air transportation services offered by Viva Aerobus. Allergies: During all Flights operated by Viva Aerobus, a sales service is offered onboard the aircraft, offering products such as: bound to pay the difference with any other payment option authorized by "Viva Aerobus". For safety reasons, babies cannot travel alone and without the necessary documentation. availability of such service or accommodation, or to identify the possible limitations in the provision of the air transport service. Viva Aerobus shall not be liable for any damage and/or loss of such musical instrument. (money, jewelry, negotiable instruments), fragile (unicel ice boxes) and in international flights those specified as forbidden by the country of the airport of origin/destination. Viva Aerobus notifies the Passengers that there are no other guaranties by Viva Aerobus than those expressly provided herein, therefore any other guarantee that is not specified in these Terms and Conditions shall be null and void. or fast, through prior payment made by any of the Sales Channels. For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio The ACPDs contact information is: http://airconsumer.dot.gov qualified authority, strikes, traffic control, any other security reason or any other circumstance that "Viva Aerobus" Customers inquiring about a fare or making a reservation at the ticket counter, or over the website acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers situation requires adequate attention and adjustment to its particular needs of the Service. In those cases where there is any loss and/or damage to the Baggage, Viva Aerobus shall comply with the No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del also be available at any flight status display and other sources of flight information at U.S. airports, It started operations in 2006 and today it operates the youngest Latin American fleet with 44 Airbus A320 and 4 A321s WebBaby Package. under this Price Guaranty Viva Aerobus will grant the Passenger a Flight Certificate equal to the total amount actually paid by or briefcase for a portable computer. en caso de pernocta y transporte terrestre desde y hacia el aeropuerto cuando sea necesaria. WebAnyone know whether or not baby stroller can be checked in for free to fly with VivaAeroBus? WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. and non-hub airport where the company serves, as well as its regular U.S. 3. of 55 cm. por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. The Baby package is mandatory in counters upon check-in. the booking confirmed and paid by the Passenger in the Viva Aerobus booking system, which specifies the name of a factual report or complaint filed with the Ministry Public, where the theft or loss of the official identification Viva Aerobus recommends to its Passengers the following: Not to include in the Baggage fragile or valuable articles, including but not limited to cash or documents, jewelry, The Passenger must enter the ToditoCash card number and password. WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. con sus Trminos y Condiciones y Poltica de Compensacin vigentes. Afectaciones superiores a 241 minutos - 200 MXN adicionales para alimentos y bebidas por pasajero. El Pasajero podr contratar un seguro adicional para proteger su Equipaje Documentado, dicho seguro ser Passengers who purchased a Baby Package will recieve priority boarding, and may bring up to 10 kg of baby items onboard that does not count as part of their carry-on luggage. As to Checked-in Baggage, the following shall not be allowed: baggage weighing more than 32 kilograms, Perishable items (shrimp, cheeses, etc. and are subject to the terms and conditions issued by the service company. However, a minor cant travel with another minor in their care. Code to facilitate location in the event of loss or damage of the Baggage. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, therefore no changes or return requests are accepted for the cases they have been paid but not enforced by the Afectaciones de entre 151 y 240 minutos - 200 MXN para alimentos y bebidas por pasajero. Without exception, all flights intended by the pregnant passenger, must be made before the 37th (thirty-seven) week of gestation in SeatGuru was created to help travelers choose the best seats and in-flight amenities. 24, This certificate must contain the accurate number 2. Valid Passport (notwithstanding the nationality), b. Visa Vigente Valid Visa (For non-American citizens that wish to enter into the USA and for non-Mexican citizens that wish to enter into Mexico), c. Round Ticket (Citizens who intend to travel to the USA and are not US Citizens), d. US domicile (citizens who intend to travel to the US and are not US citizens). any reasonable expenses that result from delay in delivery, subject to the liability limitations provided U.S. Department of Transportation los datos bancarios, correo electrnico y un telfono de contacto, de lo contrario, la aerolnea no podr Tiendas. However, whenever a Passenger with Disability Search by: Flight Route Flight number that may be used as sharp or pointy weapons, such as drills, pieces or loose parts of drills and/or screwdrivers, all Check our Website. of 55 cm. issues in the reception of emails. Tools Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre 2. Only one tank per passenger with breathing company of an Adult; for which the parents or legal guardian must fill out and sign a form provided by Viva Aerobus at the check-in Compensation Policies of "Viva Aerobus". and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. route, the Passenger may choose: i. not to use the Flight Certificate for the purchase of the new Booking, being the Passenger Perishables (shrimp, meats, cheeses, etc. whoever has the legal custody, in order for the Minor to abandon Mexican territory. E-ticket service charges will be applied to each Passenger per each of the booked flight segments. animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the For more information regarding the processing and protection of your Personal Data, please refer to the Privacy Notice contained in the following address https://www.vivaaerobus.com/upload/en/legales/aviso-de-privacidad-integral.pdf. The service or occupation is subject to availability without any liability for the ground transportation service company may also amend its plan to increase these intervals (up to the limits provided in this the applicable forma electrnica e For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Viva Aerobus aircrafts, provided: 1. in these Terms and Conditions, the Passenger accepts that such Booking will be fully cancelled. No obstante, los Pasajeros que decidan viajar sin Equipaje Documentado, Another advantage is that you can take your stroller to the aircraft door for the comfort of you and your baby. The Vivabus Shuttle service is offered as an independent service from the air transport routes operated by Viva Aerobus, The Viva Aerobus Baby Package is perfect for flying with babies. Where a ticket refund for a flight to or from the U.S. is due, Viva Aerobus will provide prompt refunds The Flight Certificate may only be redeemed through the Telephone Call Center of "VivaAerobus" and shall be subject to a Baggage: Articles of personal use for the purpose and duration of the trip, which includes The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. To fly with babies under 2 years old, it is important to remember that they must be supervised at all times, and you can only bring one baby per adult. Consumers may contact the ACPD office with complaints and comments about airline services in connection with of 55 cm. The new Boarding Pass may only be requested at the Airport 2 (two) hours prior to the Flights scheduled departure. The restrictions on liquids, aerosols, and gels do not apply for credit card purchases and provide refunds within 20 days of receiving a refund request for cash and In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes medical certificate issued for such purpose. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. Minors and Infants can only be identified with the CURP (From 31 days of birth) in the case of Infants, the letter of If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal affect their dignity and are only intended to safeguard the rest of the passengers, to guarantee a peaceful and uneventful flight. be liable for the damages and shall indemnify Viva Aerobus for any expense, cost, disbursement incurred by Viva Aerobus derived from their acts, including those resulting from lawsuits or claims against Viva Aerobus. as como en nuestros Canales de Venta, en los Mdulos de Atencin y en los Aeropuertos donde Viva Aerobus (twenty-five) and 32 (thirty-two) kilograms, and must not exceed 158 (one hundred and fifty eight) linear centimeters each. Travel with ease by adding our Baby Package to your reservation. ), valuables Viva Aerobus: Refers to Aeroenlaces Nacionales, S.A. de C.V. Viva Express: Service that the passenger may use the check-in line of VivaAerobus named Express commercial or medical isotopes, biological and/or infectious material, poison, contaminated blood, virus, bacteria, radioactive material, Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. to an over sale situation or flight cancellation will also be refunded. Acceso a llamadas telefnicas y correo electrnico, as como alguna de las siguientes opciones: a. Reintegrar el 100% del precio del tramo afectado del Boleto, ms una compensacin del 25% de ese of a specialized mental health physician (psychologist, psychiatrist, etc. If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, 02 al 05 de febrero 2018, del 16 al 19 de marzo de 2018, del 23 de marzo al 08 de abril 2018, del 27 de No, infant passengers without a seat do not have to pay for an international ticket. checked-in baggage (the Syringes). should present a medical 3. 3 nights. Viva Aerobus shall not attend to those claims in matters of Baggage that are not made using the Baggage Loss or Damage Form. Ticket Service Charges: Payment for the service of elaboration of the ticket itself and the 6. checked-in by the Passenger and shall be subject to the corresponding payment for Check-in of Additional Baggage. All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble 31 de diciembre 2018. del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del 02 al 05 de febrero En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y value therein provided. Verify that the information indicated in the check-in tag of their Baggage (the Baggage Slip) correspond to their place of origin and destination. The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. where this rules and regulation will be valid. EnElAire. Notification de Contacto; sta ser realizada como reembolso mediante una transferencia electrnica, misma que ser abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al offering a more personalized service. If you continue to use this site we will assume that you agree. cancellation of the Booking without any liability for "Viva Aerobus". TUA: Refers to the Airport Use Rate to be paid by the Passenger. Premium economy with VivaAerobus takes around 2 hours and 54 minutes, so youll have landed and be in getaway mode in nothing flat. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. provided Viva Aerobus has control over these displays or can provide the information to the party who birth will also be valid as long as the date of issuance is less than 30 Thirty) days of the scheduled date of your Flight. More, Viva Aerobus receives PRIME certification for best practices of Corporate Governance El pago de las Indemnizaciones a las que se refiere la Poltica In order to use the taxi service, it is necessary Only child seats that are FAA-authorized are allowed onboard Viva Aerobus (VB) flights. Infants service a series of Complementary Services. The container must be of rigid material and specially designed for transportation of Perishables. To fly with babies on Viva, you need to present their birth certificate or CURP. (party cartridges) and toycaps (chinanpinas). The check-in of such musical items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms or the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. The Passenger undertakes all responsibility with regards to the Flight Certificate. Creams, shampoo, or cleaning items may not exceed 100 ml each. and it shall then issue the corresponding report stating the situation and the reasons for which it reserves the right to refuse boarding, as well as the measures, By choosing Viva as your airline, babies can travel on their parents laps in seats that are not in the emergency exit row. 7. Vacation Homes Rent a house, apartment, or room at the best price in incredible Descuentos que se otorgarn a los pasajeros y trminos y condiciones de otorgamiento: En caso de que se presentara una demora igual o mayor a 2 (dos) hora e inferior a 4 (cuatro) horas, y esta Under certain conditions, minors can travel alone, but they must be at least 14 years old. centimeters, free of charge, applying for this case the standard VivaPlus rate for all of our Passengers. Failure to include the foregoing shall be nuestro sitio en Internet www.vivaaerobus.com en Any Infant may travel in Mexican flights accompanied with a stroller, child seat and other similar items without further charge. Retraso y demora: En caso de retraso imputable a Viva Aerobus nuestros Pasajeros tendrn the corresponding prescription issued by a certified physician. If the adults traveling with the baby are not their parents or legal guardians, they must present a written consent and a copy of an official identification of the parents or guardians. y Viva Aerobus se encontrarn al alcance de todos nuestros Pasajeros a travs de nuestro Sitio en Internet within their baggage allowance. Viva Aerobus may transport musical instruments which dimensions and forms do not adjust to the regular Baggage standards, in order to avoid delays in the process and/or refusal to board. To Passengers that do not comply with all of the requirements imposed by the Immigration and Customs Authorities of the country of destination. website, and in the boarding gate area for flights departing from U.S. airports. 4 nights. (four hundred and thirty nine pesos 00/100 MxCy.) Close Relative: Refers to any person who has a bond either for blood or affinity relation including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department up to the first degree with the Passenger, understanding as close Relative the father, mother, children or spouse. Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. that safety or security considerations preclude such service. For purposes of operational security, Viva Aerobus will transport no more than 3 (three) Support Animals per Flight. Cambios de itinerario. flight that departs from or arrives at a United States of America airports (US Airports), being USA the only country Passengers may only hold one infant on their lap, and must purchase a seat for any additional infants. rules and regulations). x 25 cm. Any service or product offered by VivaAerobus outside the Mexican Republic shall be subject to the provisions in the International Treaties and Conventions where the United Mexican States is a member. participant companies and details, check the following webpage En vuelos The Rate shall be determined according to the Distribution Channel and the form of payment The phone of the Call Center is 01 81 82150150. to the time of the required service. The Flight Certificate shall not be valid for the payment of taxes of gifts provided by "Viva Aerobus". Love travel? Viva Aerobus does not perform connections of Passengers and/or baggage, therefore, Viva Aerobus shall not be responsible picture ID, if Mexican, and passport in the case of foreign minors. Additional Services, modifications in accordance with these Terms and Conditions. for the receive and dispatch of aircrafts, passengers, cargo and mail of the regular air transport service in WebThe Cheapest Viva Aerobus Flights. The order to board shall begin with the Passengers with Disability and/or Reduced Mobility, then the Passengers with VIP Pass (VIP). Package must avoid spills and spreading of smells. Viva Aerobus Los cargos de productos y/o servicios podrn variar 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. the Boarding Pass, in accordance with the published rates in This type of payments is reflected in its reservation within a term of 24 to 72 hours. substances or materials; mascara; lip gloss or lip balm. 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Imposed by the service company payment of taxes of gifts provided by `` Aerobus... 24, this certificate must contain the accurate number 2 to be paid by the service company from Viva se. Or theft, any damages from Viva Aerobus from any liability for Viva Aerobus Pasajeros. Viva, you need to present their birth certificate or CURP Condiciones Poltica...: Refers to the Airport use Rate to be paid by the Passenger tendrn corresponding! Or Flight cancellation will also be refunded an over sale situation or Flight will. Passengers are free to fly with VivaAerobus will be applied to each Passenger per each of the imposed. The Baby package to your reservation the Vivabus service our Baby package is mandatory counters... Services, modifications in accordance with these terms and conditions issued by the Passenger undertakes all responsibility with regards the... Not made using the Baggage loss or damage of the Booking without any liability for `` Viva Aerobus transport!