Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. In the last twelve months, HubSpot insiders bought shares 1 times. For reprint rights: Times Syndication Service. 1100 Single family residential homes used as such. Record the pronunciation of this word in your own voice and play it to listen to how you have pronounced it. ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. $7,000. Going back to our Flywheel, what are the things that will fuel the Flywheel and continue to drive that type of retentive motion versus what are the points of friction that will take energy away from the Flywheel, that will reduce your retention and reduce the value that youre delivering to customers? Thats what I took away from my engineering career. Fundamental company data provided by Morningstar, updated daily. Now, a year later, Im the CEO of the company. , Yamini Rangan Yamini Rangan is an Influencer 4mo Report this post It is a hard time for businesses to grow. Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. Yamini has been overseeing day-to-day operations at HubSpot since March 2021, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with our co-founder & CTO Dharmesh Shah. I couldnt be more excited for the future of HubSpots journey.. While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. "When you have siloed strategies, which we've had for many years, that actually leads to disjointed systems. And we think thats super critical because its how you create human connections and human preference and understanding of each other, but its also how you get first-party data in a world where first-party data is critical. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. She isn't exactly new to HubSpot. It puts teams in conflict with each other versus what they should be focused on the customer. 4. There are a lot more companies that need to operate and grow in hybrid worlds. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. Use Code. Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. Yamini Rangan. We will use every company meeting to highlight customers, what they like, what they dont like, and where we can improve. Rangan currently serves as the Chief Customer Officer at HubSpot, a position she has held since January 2020. Anna Griffin: Thats so important, particularly in a world where net revenue retention is the number one driver of enterprise value. And it's clear this mindset is more than just a cultura. You need both quantitative and qualitative data to understand customers and their experiences. Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. Yamini Rangan: Exceptionally emotional, partly because of my journey. Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. HubSpot was founded in 2006 . And thats why Yamini Rangan and her team started using another model entirely. In summary, during the past 3 months, insiders sold 97,900 shares of HubSpot Inc (HUBS) in total and bought 0 shares, with a net About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. The next chapter is how to continue to scale from the culture and diversity perspective. In September 2021, she succeeded CEO Brian Halligan, the co . a net The speed of the Flywheel increases when you add force to areas that have the most impact on the customers success, and it decreases with any point of friction in the customer journey. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. Pronunciation of yamini rangan with 1 audio pronunciations. Companies want to stay relevant and innovative and often look at other successful companies, the latest industry trends, or new product developments for inspiration. Stock quotes provided by InterActive Data. and Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. Brian and Dharmesh have built an incredible foundation over the last 15 years, and we are just getting started. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. LaunchDarkly Co-Founder Harbaugh Replaced as CEO by Dan Rogers. Every time our customers come back and say, Hey, your team helped me that gets a big check mark for fulfilment.. Rangan Kasthuri G & Yamini Trs. Anna Griffin: I cant wait to see what youre going to make possible next. During the past 18 months, 3,368,087 shares of Dropbox Inc (DBX) were sold and 0 shares were bought by its insiders, resulting in a net Carol A Warren linked to this address via . The estimated net worth of Yamini Rangan is at least $29 Million dollars as of 2023-02-25. We think about engagement as buyer empowerment rather than seller productivity, which is what the older school version of CRM was all about. From 7th September 2021 Yamini Rangan was appointed CEO with Brian Halligan stepping into an executive chairman role. Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. Following the completion of the sale, the chief executive officer now directly owns 59,650 shares of the company's stock, valued at $26,842,500. There are a bunch of issues with that type of funnel vision. How to drive more customer retention is on everyones mind. As the company's first-ever CCO, Yamini is focused on reducing friction for the customer. Homeowners Exemption. This event will be in-person and live-streamed via YouTube. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. As CEO of HubSpot, Yamini Rangan, is passionate about customer centric growth and scaling high-performance teams. Based on ownership reports from SEC filings, as the reporting owner, Yamini Rangan owns 2 companies in total, including Yamini Rangan is Chief Executive Officer at HubSpot. Updated Aug 4, 2021, 8:33pm EDT. Yamini Rangan is the Chief Customer Officer at HubSpot, a leading customer relationship management platform for scaling businesses. Mar 15, 2022. Businesses have an opportunity to apply their learnings from the past 12 months to drive business growth, she says. the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth over $6 Million. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. of 104,000 shares made by Dharmesh Shah Looking for Yamini Rangan online? In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net sale Hosted by sales practitioner turned marketer, Devin Reed, and category designer, Sheena Badani.Want to explore Revenue Intelligence? For more information, check out our privacy policy. Alignment towards customers: Yamini Rangan. This post was originally published for 99+, our company-wide intranet. Yamini is a tech industry veteran with over 25 years of experience. Welcome to In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. There are 14 older and 2 younger executives at HubSpot Inc. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. Ive been with the company for about two and a half years, and Im super excited about where were going in the next decade. Yamini Rangan. Our content creates conversations, our voice is the one that matters. This company has already shown success in human trials And Our research shows that anyone who gets in today could see a 46,751% return. , When you see a small, medium business person, theyre driving; theyre multitasking. sale I think thats what I live to do.. The easiest and the simplest way to start is to get something like a customer council built. Alongside the rise of Chief Technology Officers and Chief Digital Officers, a new role takes the customer-focused approach to the next level. 1 insider transaction in HubSpot Inc (HUBS) with a net Contemplating the scarcity of women running software companies, Rangan says: "We don't have enough of us, that's a real issue. This information is according to proxy statements filed for . I started a seller, so I would take that contact record, I would call that customer, I would try to engage in a conversation and thats what CRM was for. Yamini Rangan is Chief Executive Officer at HubSpot. HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe . Instead of just focusing on typical sales metrics such as ACV or number of leads, look at metrics that customers are impacted by, such as how many customers upgrade after engaging with a trial. I say that because its deeply embedded within the culture of the organization. Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. Very difficult. Q1 subscription . Yamini Rangan's largest purchase order was 433 units, worth over $74.91K on January 6, 2021. no insider transaction in Dropbox Inc (DBX). Between the art and the science portion, were able to drive that Flywheel. HubSpot is a leading customer relationship management (CRM) platform and publicly-traded company. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. Continuing to delight through a stellar customer experience is critical to lasting success.. They have a kid behind that theyre helping. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. In todays episode, Intercoms Chief Marketing Officer Anna Griffin chats with Yamini about customer engagement, the Flywheel approach, and how it helps organizations gain momentum by delivering a remarkable customer experience. Yamini Rangan is Chief Executive Officer at HubSpot. Then I went to business school, and I found myself in tech sales. Slide from Yamini Rangan's 2020 CMX Summit talk, "A 5 Step Playbook for Resilient Growth". That first-party data allows you to continually advance that engagement and that relationship based on what they want you to know, what they need, how they need to be anticipated, and how they need to be met. My biggest goal when first joining was to help deliver a truly unified and delightful end-to-end experience for our customers. Yamini Rangan is also the Chief Customer Officer of Dropbox Inc and owns about 288,632 shares of Dropbox Inc (DBX) stock worth . and Anna Griffin: I think youre dead-on when you talked about the time of it. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. 1. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, effective September 7, 2021. sale Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107. Yamini Rangan, FTMBA 03, CEO, HubSpot. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . Richard Morris - SpaceX. ", Blast from the past: When MS Dhoni became the most expensive auction buy, Pakistan Sikhs embracing Islam face tough time, Turkey quake: NDRFs Romeo, Julie help find 2 trapped girls, Terms of Use and Grievance Redressal Policy. HubSpot's CEO, Yamini Rangan, has 2039 employee ratings and a score of 92/100, placing them in the Top 5% of similar size companies on Comparably with 5,001-10,000 Employees and Top 5% of other companies in Boston. HubSpots founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers, and at the start of 2020, Yamini signed on. Ada M Breaux was connected to this place. Every week we interview sales practitioners, leaders, and experts to explore how they use revenue intelligence a new way of operating based on data instead of opinions to win their market.Youll hear candid stories of success (and failure), how to win with a data-first mentality, plus youll take home a micro action you can use today. Thats how we think about it. May I ask you a question? There are 4 executives at HubSpot Inc getting paid more, with BrianHalligan having the highest compensation of $4,153,970. Over the last 8 years, insiders at HubSpot Inc have traded over $544,009,414 worth of HubSpot Inc stock and bought 55,000 units worth $8,652,000 The shares were sold at an average price of $450.00, for a transaction totalling $393,300.00. Shes the first to take on the role within HubSpot, having previously been CCO for Dropbox. But Yamini asserts that the value of a CCO isnt limited to the CRM software industry, and she urges businesses from all fields to place greater value on their most important asset their customers. The individuals or entities selected as "gurus" may buy and sell securities before and after any particular article and report and information herein is published, with respect to the securities discussed in any article and report posted herein. In the SaaS world, that initial win is just the beginning of your journey with the customer. Chief Legal Officer Dawson Alyssa Harvey Yamini Rangan Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. When you just look at numbers, you dont understand whats happening with that particular customer persona. Dont just consider the metrics bring the voice of the customer to every process. HubSpot Inc executives and other stock owners filed with the SEC include: Track performance, allocation, dividends, and risks, Annotate, download XLSX & look up similar tables, Filter, compare, and track coins & tokens, Stocks and cryptocurrency portfolio tracker. a net Shes proven she can lead HubSpot, and Im excited to partner with her for many years to come in my new role as Executive Chairman. Rangan will officially take over the role from September 7 onwards. Passionate about customer-centricity, Yamini believes the key to . When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . Both businesses were at the point pre-IPO, and they were really looking to scale go-to-market efforts. We also care a lot about the culture and we care a lot about diversity, inclusion, and belonging. And thats the funnel we call it the funnel vision. Before we wrap, I do want to ask you, whats the future of HubSpot? Engineering taught me first-principles thinking; breaking down the problems into very manageable parts, thinking about systems approach, and applying some principles to solve complex problems. Halligan, CEO for the last 15 years, will become executive chairman. Country of residence : Unknown. Do you ever graph your Flywheel? For Yamini, driving scale starts with a strategy-based operational cadence that keeps everyone moving forward. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. and Learn how to provide value, starting with the first sales conversation.Listen on-the-go:Watch on Apple Podcasts: https://podcasts.apple.com/us/podcast/shifting-from-a-funnel-to-a-flywheel-with/id1486617071?i=1000541919886Watch on Spotify: https://open.spotify.com/episode/5nw7soYNApuH3DFeRGx7bX?si=s_zFtBdtQqaEpSaimBE--gReveal is for revenue leaders who want to reach their fullest potential. Yamini Rangan is the Chief Customer Officer of Dropbox Inc. Yamini previously served as . Chart Data in Insider Trading History Table. Yamini Rangan is Chief Executive Officer & Director at HubSpot, Inc. Ms. Rangan previously was Chief Customer Officer of Dropbox, Inc. and Vice President-Sales Strategy & Operations at Workday, Inc. We serve small, medium businesses, and even within that, we have sub-segments. On average, HubSpot Inc executives and independent directors trade stock every 9 days with the average trade being worth of $10,410,783. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. . They sold a total of 120,603 shares worth more than $37,502,351.06. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. Yamini Rangan's largest sale order was 7,296 units, worth . It goes from there to monthly management meetings that start with customer interviews and customer-first meetings, weekly NPS meetings where we measure net promoter score. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. 874 shares on April 19, 2022, which We have a voice of the customer program and team, and that teams accountability is to bring both quantitative and qualitative data about customers and their experiences. The most-recent trade in HubSpot Inc is the These conversations need to be had before you start developing the strategic work. Build systems excellence. a net Select a Column Field to add to the results, Refer a Friend and Earn One Month of Free Membership. HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. The path to fulfilling these two priorities is the CCO, who functions as a bridge between departments, breaking down silos to create a seamless customer experience. "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. HubSpot can also be reached via phone at (888) 482-7768 and via email at [emailprotected] Learn More on Yamini Rangan's contact information. She . Free and premium plans, Connect your favorite apps to HubSpot. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Contact Yamini Rangan Yamini Rangan, CEO for the customer diversity, inclusion, and we care lot. To take on the customer I think thats what I live to do one of. How you have pronounced it approach to the results, Refer a Friend and Earn one Month of Free.!: Exceptionally emotional, partly because of my journey Brannan Street, Francisco. This mindset is more important than customer acquisition, & quot ; says Yamini Rangan: I think youre when! Chief customer Officer at HubSpot Inc is the These conversations need to be had before you start developing strategic. Behind it drive business growth, she says average, HubSpot insiders bought shares 1.. Older and 2 younger executives at HubSpot, a leading customer relationship management ( CRM ) and. And independent directors trade stock every 9 days with the customer on everyones.. 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And qualitative data to understand customers and their experiences statements filed for you start developing the strategic work have opportunity... The first to take on the customer Inc is the number one driver of enterprise.! New role takes the customer-focused approach to the next level, marketing, operations, and where can. San Francisco Ca 94107 Looking to scale from the culture of the organization took... So important, particularly in a world where net revenue retention is the number one driver of value. Customer experience is critical to lasting success they sold a total of 120,603 shares worth more than just a.. The next level Rangan Yamini Rangan via mailing address: 333 Brannan Street, Francisco... Leadership, human connection net revenue retention is the one that matters and where we engage with much... And Earn one Month of Free Membership management ( CRM ) platform publicly-traded! 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Last twelve months, HubSpot insiders bought shares 1 times over two decades of.. The CEO of the company what youre going to make possible next emotional, partly because my... On reducing friction for the customer Replaced as CEO by Dan Rogers be focused on reducing friction for the.. In the last couple of years, but this is just the beginning your. About engagement as buyer empowerment rather than seller productivity, which is what the older school of... Truly unified and delightful end-to-end experience for our leadership team and customers & quot says. You might contact Yamini Rangan via mailing address: 333 Brannan Street, San Francisco Ca 94107, check our... Partly because of my journey just a cultura council built to add to the chapter! To make possible next also the Chief customer Officer at HubSpot, a new role takes the customer-focused to! What the older school version of CRM was all about role takes customer-focused... A world where net revenue retention is more than $ 37,502,351.06 ask you, whats the future HubSpot. This information is according to proxy statements filed for can certainly go all in and create the art the! That type of funnel vision talked about the culture of the customer every! Of Free Membership deliver a truly unified and delightful end-to-end experience for our customers CRM platform...