03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. We wish to make travel with National Express as comfortable as possible for all of our customers. (e) Care of Luggage: Except for any Luggage stored in the hold of a Coach, you must also look after your Luggage and other items of property at all times during your Journey. Once you have it, make sure that your details are correct and your travel information is as expected. The National Express coaches come with a free luggage allowance of either 2 medium or 1 large cases for the hold of the bus. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. (c) any other documents required by the law of the countries concerned. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Back to top Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. What if my luggage is in excess of 20kg for traveling with the National Express? Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Track your coach in real time Copyright National Express Ltd 2022 They are conveyed in huge lockers underneath the seating area of the coach. (lines open 8am - 8pm 7 days a week). In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. You will not incur an additional charge for this. Disabled children should be booked as children rather than 'Disabled'. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Unaccompanied children will not be carried. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. For full info,please see our full luggage terms and conditions. Coach Tracker. For domestic flights: > Hand Baggage: One hand bag up to 7 kg is allowed per customer. Carriage and assistance of wheelchair users & users of mobility scooters is provided in accordance with our published code of conduct, titled Disabled Code of Practice which is available upon request from our Assisted Travel Helpline or at www.nationalexpress.com. Tip:Booked using yourCoachcard? Call or get in touch online 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). We will determine whether your appeal will be upheld or not. Neither case should weigh more than 20kg (44lb). (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. To see a list of accessible coach routes please clickhere. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). Call or get in touch online (b) Connections with transport provided by third parties: You must allow plenty of time for a Service to arrive in time to connect with transport provided by third parties on which you are planning to travel. We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Open returns are not available on European journeys. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. I very rarely travel by coach, but my suspicion is that the difference between 75cm and 76cm won't be noticed. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. I booked a Coach ticket from London to Manchester with National Express. All travelers (adults, children, and infants are currently permitted to take: 2 x medium items ( 70cm x 35cm x 30cm) With a margin of tolerance of 10% to ensure reasonableness and fairness Max. Depending on the facts of your case, we may or may not have regard to any process followed by, or recommendations of, Bus Users UK. You may take one medium-sized suitcase or rucksack and one small piece of soft hand luggage per person travelling, free of charge. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. If you are using a discount Ticket which is not valid for that Service because you are using it on the wrong day or at the wrong time, or you are unable to evidence your entitlement to use the relevant discount (for example you do not have your Coachcard or the card is not in your name) you must pay: (i) an excess fare up to the amount of the full standard fare for the Journey you are making; plus. You must allow plenty of time for a Service to arrive in time to connect with any of our other Services or services provided by third parties. If you amend the times or dates of for the Journey(s) permitted by your Ticket as permitted under these Conditions or any Special Conditions applicable to your Ticket, you shall not be entitled to any refund of the seat reservation fee but you may, subject to availability and online only at www.nationalexpress.com/myticket, be able to amend your pre-selected seat to apply to your amended Journey(s) for no additional fee provided that the select your seat option is also available on the Service(s) performing that/those Journey(s). The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. Book tickets & track your coach anytime, anywhere. 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