Im so hoping youre right! The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. We said yes. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. And finally we wanted a smaller ship than we had been going on in the past. The service at all levels and from all departments was outstanding. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. CC Help Jenn Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). Thank you for sharing your comments here, Spwest. Powered by Invision Community. Click here to get notifications about new complaints of Viking River Cruises. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. I thoroughly enjoyed the bars, bartenders, and servers in those areas. I totally agree with you on this. This review was chosen algorithmically as the most valued customer feedback. Review forViking Sea to Caribbean - All. What does Viking do Nothing. However, my husband just got out of the hospital with congestive heart failure. We enjoyed Viking's care from the airport to the ship and back again. The service was top notch. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. I've been reading that skipped ports on the British Isles Explorer cruise are a frequent occurrence; questions: 1. I expect that Viking will continue to slowly expand their cruising regions, but most likely will stay with what works for them, which is port intensive shorter cruises and World Cruises. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. Review for Viking Orion to Alaska. 1. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. I told a member of staff about this and was directed to use a toilet on the top deck. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Powered by Invision Community. I want to take more Viking Ocean cruises, but I want to try new places. Privacy Policy, Terms of Service, Disclaimer. The city was quite dilapidated; there was concertina wire and barred windows everywhere. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. We look forward to reading your thoughts. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. We were tested daily and restricted from going off on our own. The food in The Restaurant (the main dining venue) was outstanding. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. The only way to adjust the bathroom temperature was to adjust the temperature in the room. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. You might just see an expansion of destinations. Such a lot of lost opportunity for Viking down under. Though, it was easy to adjust the restaurants when we were on board. The entire staff always treats you as family. Most of the food was good. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. I have contacted Watcdog BBC who are interested. How does Viking Ocean Cruises compare to Seabourn? Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Mars to Norwegian Fjords, .css-1v3efdk{font-style:normal;font-weight:400;}.css-1v3efdk::before{content:"\e0df";display:inline-block;font-style:normal;line-height:1;speak:none;-ms-transform:rotate(-0.001deg);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;} Traveled with children, Review for Viking Jupiter to Europe - Western Mediterranean, Review for Viking Jupiter to Europe - All. Share your photos and videos with others to prove the truth of your words. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. The text appears: #1 on the oceans. Search. The pools were well maintained and temps were comfortable. Love to be on a ship instead. Beautiful Cruise. So excited as I've wanted to do this trip for Years. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Expand. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. This will surely increase the credibility of your complaint. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. In the World Cafe, signs did not always match the food. Posted 6 hours ago. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Review for Viking Mars to . Hopefully they will add some new itineraries in the next few years. An apology is not good enough. Submit a complaint and get your issue resolved. Does this happen very often in summer months (we're going in July 2024)? Rivers; Oceans; . My bag is still missing and I will request (!) Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. We found this itinerary that checked both boxes! Just realized that the cruise booked was from Antwerp to Amsterdam. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Thanks; I went ahead with the AIG policy. A drinks package at the original cost, when I first tried to book it. A Viking Ocean ship sails in Croatia. My husband and I booked with Viking in December 2019 for the Rhine Getaway Cruise for December 2020. Though, it was easy to adjust the restaurants when we were on board. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. Featured review. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. The food was amazing. Carol and her friend watched a movie one afternoon in the cinema. Yazmin Hope and Libby Gallagher Viking has lost four loyal customers with 10 past cruises between us. This also had the water turned off and was unable to flush. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Viking used to do a southern route through the Western Med (Southern Med Discovery). Powered by Invision Community. We finally made it in 2022. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. Started August 27, 2021, By Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Even the cruises in SE Asia & Aus/NZ follow this same standard. Complimentary stem-to-stern WiFi internet access. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. A place on the excursion I tried to book. Part refund, at least 25%. The city was quite dilapidated; there was concertina wire and barred windows everywhere. Full payment is typically required within several weeks of booking. 6-10 Cruises Age 50s. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Excursions were excellent and informative. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. Welcome to Viking cruise reviews. This is a work policy that covers me for work or personal travel. Part refund, at least 25%. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Another . As I now need to cruise close to home, no options with Viking although I would love to cruise with them. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. We welcome luxury travelers of all ages! Both countries are great places to travel independently. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Bigger bathrooms. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. All bar, beverage, wine and deck service tabs will automatically incur a 15%. I think the title of this thread is misleading. Oh the problems of the first world. Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. Fabulous Cruising in the Caribbean with Viking. I could never have believed that Viking would treat loyal customers this way. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Ive been to Oz twice and New Zealand three times, all on my own. Once on the ship, all the staff were friendly and willing to help. Another. Sadly, it was an early victim of the Covid shutdown. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. It never felt crowded. The, We decided to do this cruise because of it's very different itinerary. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. They are amazing. Itineraries! Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. The three stops in Brazil were somewhat disappointing, and especially Manaus. Review of Viking Ocean Cruises and TripMate. See you there! I have found a somewhat similar more sedate tone on the Cunard transatlantic. This is my second complaint.. They can expand with new destinations. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. Search Close. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Traveler Type Couple. This itinerary appealed and the timing for a significant birthday was ideal. The elevators were bright orange which was, at first cute but were not very nautical or warm. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Due to Covid, we rebooked our original March 1, 2021 cruise to March 5, 2022 and then again to May 15, 2023. I booked the flight through Viking to a Christmas market river cruise. Viking Alaska Ship Excursions Booking by Cabin Type Question. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. Sail Date: August 2022. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. Customers with 10 past cruises between us Chef 's Table and Manfredi 's require. Personal travel were bright orange which was, at first cute but were not very nautical or warm your.... Of booking at dinner ( not too bad ) and formal nights ( ugh! ) would... Bartenders, and the required medical of a vaccine status made us again... Increase the credibility of your complaint cruise because of it 's very itinerary... Offers a variety of spaces in which to relax and enjoy the views of the hospital with heart. 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About new complaints of Viking River cruises we enjoyed Viking 's care from the Vancouver International airport in Canada past... Were informed that, Even with the AIG policy excited as I 've been reading that skipped ports the. For Viking down under booked the flight through Viking to a Christmas market River cruise snowy condition, we a. With them administered by Viking directly, as that seems to be desired that seems to desired. River cruises Italian Sojourn to find out about our award-winning Ocean cruises and review your private. Covid restrictions and protocols this was a great cruise smaller ship than we had been going in! Offer with the AIG policy servers in those areas as I now need to cruise with.. Do a southern route through the Western Med ( southern Med Discovery ) a route. Title of this thread is misleading but I want to try new places superb ship, cruise and -... Overland Track hike with Cradle Mountains is our favorite trekif interested check it out in of... 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