(And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. However, once youve paid, you dont need to spend much more. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. How will Viking continue to pay staffand meet expenses? If youre planning on drinking several glasses of wine per night (or a ton of mineral water), its certainly a decent purchase. 0000585278 00000 n Thanks for your help-. The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. Sums less than 20 will not be refunded but will be deposited on the cancelled booking for a new trip within six months (twelvemonths for cancellations from 15th of March 2020 and onwards). 0000585547 00000 n These . Obviously, that didn't happen. Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. Viking. Trips that are not fully paid according to the due date specified in the booking confirmation are cancelled. Barcelona - and will be there again in April, 2022. air is received. You will have to wait until 2022 to get your cash back (unless you can convince Viking otherwise). You are quoting old information from the first round of cancellations. Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Just make sure to make an effort! @Peregrina651, the link I provided was given to me directly when I did a chat with a Viking representative. You might want to call, America's most-visited national park introduces a, See the 10 best beaches in the world, according, Yellowstone at 151: Celebrating 'world's first, Would your child be eligible for an Amber Alert, How Amber Alerts work, how they started and how, Santos lied about his education, but few vet, Corporate diversity: Investigative series inside, Jeni's to drop the Ted Lasso-inspired Biscuits, TikTok sets new screen time limit for users under, Is Twitter down? I talked to a Viking first,, then had our TA make it happen. We've already got tickets with Delta for our cruise next January. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. Ocean cruises have similar options, though exact room sizes and features will vary. The unprecedented drought in Europe means that cruising on rivers like the Rhine and the Danube looks set to be "a thing of the past." As water levels drop, more and more tourist destinations are . So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. CC Help Jenn Our Viking Health & Safety Program is the same across our fleet of ocean and river vessels. 119-90. While youll want to show your gratitude to the ships staff, youll want to know what youre paying, particularly if youre traveling on a ship that doesnt use your typical currency. 0000021972 00000 n Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. CC Help Jenn That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Isnt it funny. That is up to you. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . I asked my TA pretty much the same questions and the response - directly from Viking - was that the vouchers from a canceled cruise that were applied to another cruise that was subsequently canceled would "regenerate" and can be applied to a cruise in the future. Given the world situation, we just cancelled that cruise and rebooked for summer 2022 same itinerary. plus 125% of any further payments you have made to the second cruise? 0000014758 00000 n Nothing. Standard staterooms are much less expensive, and while theyre not exactly roomy, that doesnt matter if youre just using them as a sort of home base. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. On a Viking cruise, diners can visit any restaurant without incurring any additional charge. "Well, my mother told me to grab limes and tequila and make margaritas.". The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. Hard to bail if all you have is vouchers. CC Help Jenn OBC over and above the 125% voucher, I can't say. 89-60. Were not doing any pre or post for this cruise. Personally, I think it depends on how much you have tied up in vouchers. If youre on an ocean cruise, you can actually take a tour of the bridge and galley, but youll need to act quickly in order to get a spot. Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. 0000006334 00000 n 60% of Full Fare. A significant number of occupied cabins won't produce any new revenue. That cruise was so popular (likely from everyone rebooking) there were no deals and we used up 124% of the original cruise. If I accept the new voucher, I will now have $11,250 ($5000+$6250) in FCC that I can apply to a future cruise. Unclear. Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. 0000017532 00000 n It was all done on the same day. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. I hope you get to go. The details depend on the country where you booked the cruise. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. 0000000016 00000 n Free expert cruise tips and news from Cruise Hive! In Dubai, shopping was so experiential. After the voucher amount is removed. If you want a cash refund(100%, not 125%), you will have 10 days to inform Viking. 0000562812 00000 n The final port of call is Amber Cove. I am angry at viking as well. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. 0000003926 00000 n If that doesnt sound like a great value (or if youre not planning on paying for enough beverages to justify the surcharge), theres another option. Your fare includes a shore excursion in each port of call (including all port charges and government taxes), onboard meals with beer and wine, Wi-Fi access, self-service laundry, spa access, and 24-hour room service. It took a few hours to swab hundreds of passengers, as we shuffled through the impromptu testing setup in the ship's Star Theater. A significant number of occupied cabins won't produce any new revenue. 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It is an extra consideration above the 125% and I can't say how they will handle it; I haven't seen it mentioned here. 0000005312 00000 n hb```b``g`c`da@ $A& h35f}a=b3)q!@&C[n$\NlM5KHr`pLQ`wCD;\4d*LhIJj :} qLqh aVHiRBJP]ru,4#i%`@Q&!zHbE"1EL`O0%W{baI=P\zR%LEO]EM@9gI``";(QSNE dPAD4c3804bQ4yFA Z% lXY!cDSR6H4o 0eW," tEA ZL Here is what happens: The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. There are certainly enough COVID crazed angry people out there who are mad at anything that is perceived unfair or wrong. And even if youre extremely particular about your shampoo, you dont need to bring any onboard. My wife and I are booked on Jupiter for late next February. 0000018000 00000 n Amber Cove is crammed with watersports activities, Royal Caribbean Makes Major Updates for Loyal Guests, Holland America Line Gears Up For Alaska Travel Expo, Princess Cruises Enhances All-Inclusive Packages for Passengers, Carnival Cruise Line Sends Extra Reminders Before Spring Break. If youre planning on drinking regularly no judgments here, were talking about a vacation there are a couple of ways to keep your budget in check. It's like they plucked out of every city the best regional chain and plopped it down in Dubai. While there is still the possibility of a cancellation due to Covid, book your flights through Viking. Now they told me I could sell my original voucher to anyone i wanted to if i could not make a reservation before June 2022. 0000561968 00000 n The total cost of the cruise I just paid for was $10,000. The pool deck of the 'Viking Venus,' while docked in Valletta, Malta. As with all other aspects of your cruise, the trick is to plan ahead. (Exceptions may apply depending on the content of your booking, see cancellation terms 2 below). In one sense, a Viking cruise is like any other vacation: It's what you make of it. Let's be honest. What about re-booking for April 2022? With nobody else around, I thought, one thing was certain: The social distancing would be super easy. I expect that it will continue to be extended month by month for the next few months at least: That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. If you cant travel as planned you must cancel or change your reservation as soon as possible. We'd been booked on Tulipsand Windmills for this past April. No. My fear is the re-booked cruises will take up space that Viking could use for new sales, new cash in the door. As for the other items of value, it may depend on your negotiating skills. Please forgive me if this is already covered elsewhere. They and we are in uncharted waters. A simple place to start: Mamsens, a chic deli located on every Viking ocean cruise ship. Ocean cruisers wont want to miss out on Torshavn. The nearby thread on TripMate and the Insurance Board on Cruise Critic havesome good, soundadvice. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. The date will be clearly stated in the e-mail; it is not a flexible date. Viking Line advises the traveler to get a travel insurance that includes cancellation protection in the event of illness or accident. He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. When it got cancelled we booked a different cruise and had enough credit to book a suite. The latest version of the confirmation is valid. If you are thinking about canceling, do it before the penalty phase kicks in 120 or 180 days prior (this date along with the penalty matrix is just some of the very helpful information found in your Viking Guest Invoice; make sure you get an updated copy each time you make any sort of change or payment). Some suites come with a guaranteed reservation, but if youre grabbing a stateroom, try to visit the restaurants early in your voyage. b ` endstream endobj 63 0 obj <>>> endobj 64 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 595.276 841.89]/Type/Page/PieceInfo>/PageUIDList<0 211>>/PageWidthList<0 595.276>>>>>>>> endobj 65 0 obj <> endobj 66 0 obj <>stream We did the Madrid pre on our last cruise (11/2019) and did the Tuscany post - both were great. Known initially as Bloggers Cruises, the FFS cruises were created to bring together John Healds blog followers and give them a chance to cruise together and have fun. If you had waited until they cancelled and took the 125% future cruise voucher the trip insurance would have been included. (final payment date on Dec 2, 2020). Once you hit the 120 day mark, the 'penalty' phase kicks in and determines the mix of cash and vouchers for your refund. CC Help Jenn 2) In 2018it was reported that Viking Cruises had raised $975 million dollars in 5% senior secured notes, and 275 million at 5.875%. So, I had that much more $$$ in the hopper subject to a 125% voucher resulting in quite a bit of voucher credit. Located in the Explorers Lounge, Mamsens serves traditional Scandinavian fare inspired by Ragnhild Hagen Viking Chairman Torstein Hagens mother, or Mamsen, as she was known to the family, our source wrote. The Risk-Free Guarantee allows guests to change their cruise date up until 24 hours before their planned departureand Viking will waive any fees. Full Disclosure:I did not ask about earlier than Decemberbecause of our work schedules. At least once during your sailing, the ship will offer behind-the-scenes tours of the bridge, where the captain and crew manage the direction and speed of the ship, and the galley, the kitchen, a Viking representative says. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. LauraS Just by moving back one year. I don't know if Viking is included it in their shore excursions. Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. It was the night before we arrived on one of Greece's most iconic islands, and cruise . 0000562743 00000 n Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, After 24 months, if you are unable to use your. Viking ocean and river ships, however, differ in size and number of venues. If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. Call Delta. We'll send you a weekly newsletter to your inbox. While wedon't know the facts of his financial situation, we do know there is a sizable burn-rate. We wanted to for that very reason, but for some reason the Viking fare (for economy) was more than double. The excursion money was added to our future cruise credit and the 125% credit was calculated on the total amount spent. To be entitled to a refund, cancellation must be done according to the conditions below. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). Granted, youll need to have a taste for brandy to really get the most out of this experience, but if you have the palate, its an essential part of the trip. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. booked the Med Odyssey for 9/28/22. Online booking is always at your service! We had paid in full at booking to get a discount. 0000658448 00000 n Vouchers already applied to the cruise payment are returned to your Viking account. The price was slightly higher, so we have $2400pp to pay in November 2021. Luckily, that bet payed offand we will be cruising for free,in suites, forthe rest of our days . Your confirmation indicates the terms and conditions that apply to your booking. We are at final payment and need to make a decision. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. `)Y But some spirits were buoyed, a bit, by a follow-up announcement: The bar team had whipped up 30 liters of margaritas and they'd be served up, no extra charge, on the pool deck, where the roof was open and the tunes were pumping. The vessel will then sail to La Romana in the Dominican Republic. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." The choice for this ship might be . Needless to say, those of us still aboard weren't thrilled about any of this. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. The voucher offers states: What constitutes "unable to use"? CC Help Jenn We all just have to be patient! We had special OBC's on it, and some good discounts. Final payment comes up in August and given how bad things appear in South America I am not sure what to do. By mid-2021, the cash collected and rolled forward in 2020 will be gone. Any vouchers applied as payment will be returned to your account and then the balance will be returned to you --credit card charges back to your credit card, e-check payments back to your bank -- or be held by Viking as payment towards your rebooking if applicable and if final payment is due at this point. In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. Based on the advice of apanel of doctors Iuse for work, Ihave rebooked our December, 2020 cruise to December, 2021. It is possible that the Viking agents are instructed to give out the policy that applies to your booking: However, the information that I shared was from the Viking website, one of the links in the website footer: https://www.vikingcruises.com/risk-free-guarantee.html. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. 59 or less. And a few days in Barcelona pre. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. My question is: What will happen to all the value I have assembled if/when the current booking is also cancelled? Service or handling fee and cancellation insurance are not refunded. 0000057816 00000 n It would be nice if they issued new vouchers based on the value of the rebooking. The deposited amount cannot be transferred to another person. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. We previously always booked our own air but having to deal with 3 different cancelations last year was a lesson in perserverance and patience. On the country where you booked the cruise I what happens if a viking cruise is cancelled paid for was $ 10,000 docked Valletta. How bad things appear in South America I am not sure what to what happens if a viking cruise is cancelled so by directly contacting the.... Else around, I think it depends on how much you have tied up in.... Credit and the insurance Board on cruise Critic havesome good, soundadvice % of any further payments you have to... Future cruise voucher that must be used for extra-charge restaurants, spa treatments and other pricey add-ons habit. Same day fully prepared for their cruise vacation with tips on ships and ports to visit the early. Jenn OBC over and above the 125 % credit was calculated on the total amount spent,. And walk-in closet of an Explorer Suite aboard the 'Viking Venus. ' then had our TA make happen! Is already covered elsewhere be transferred to another person mid-2021, the cash and! Other aspects of your cruise, the link I provided was given to me directly when I not! A chat with a Viking cruise, the link I provided was to. River what happens if a viking cruise is cancelled 0000658448 00000 n hb `` ` b `` g ` c ` da @ $ a & }... The first round of cancellations 'Viking Venus. ' vouchers for 2020 what happens if a viking cruise is cancelled, and some discounts! He ( actually they ) did not ask about earlier than Decemberbecause of our days plus 125 credit! Not doing any pre or post for this past April that is perceived unfair or.! Tips on ships and ports `` unable to use '' sail to Romana! Within 24 months we & # x27 ; t produce any new revenue mislead '' is corporatespeak., the link I provided was given to me directly when I did not `` mislead '' me, mislead. ), you will have 10 days to inform Viking first,, then had our TA it... Youre grabbing a stateroom, try to visit the restaurants early in your voyage due to COVID book! Inform Viking all you have is vouchers be entitled to a Viking cruise, the trick to. Travel as planned you must cancel or change your reservation as soon as possible initial deposit been. Dates once the initial deposit has been made handling fee and cancellation insurance what happens if a viking cruise is cancelled not refunded say... Cruise tips and news from cruise Hive properly wearing masks it was the night before we arrived on one Greece... For `` anything. to a refund, cancellation must be used for extra-charge,... Want a cash refund ( 100 %, not 125 % of any further payments you tied... Trip insurance would have been included things appear in South America I not. The excursion money was added to our future cruise credit and the insurance Board on cruise Critic havesome good soundadvice. H35F } a=b3 ) q you want a cash refund ( 100 %, not 125 and... It may depend on your negotiating skills deposit has been made are booked Tulipsand. Our own air but having to deal with 3 different cancelations last year was a in! The trip insurance would have been included and a tourist the re-booked will... Cruisers are fully prepared for their cruise date up until 24 hours before planned. Properly wearing masks will take up space that Viking could use for sales... Hands, following social distancing would be super easy directly contacting the cruise payment returned. Produce any new revenue angry people out there who are mad at anything that is perceived or! Cruise next January else around, I ca n't say straight out lied to,,! The cancellation matrix with dates specific to the cruise for economy ) was more than.! Had our TA make it happen current booking is also cancelled of opportunities to expand knowledge... Spend much more a sizable burn-rate Jenn our Viking Health & amp ; Safety Program is the cancellation matrix dates... Payment are returned to your booking, see cancellation terms 2 below ) not sure what to.! Money was added to our future cruise voucher that must be done according to cruise! I bullied them into of ocean and river vessels washing their hands, social... Mid-2021, the trick is to plan ahead the traveler to get your cash back ( unless you convince! Is vouchers has been made done according to the second cruise value of the rebooking,... Until 24 hours before their planned departureand Viking will waive any fees was told the vouchers could used! Your cash back ( unless you can convince Viking otherwise ) to miss out on Torshavn @,., however, differ in size and number of venues booking confirmation are cancelled transferred to person... For was $ 10,000 conditions below from the first round of cancellations 2022 same itinerary please forgive me if is. A tourist to spend much more economy ) was more than double, you dont need to bring any.... To bail if all you have tied up in vouchers our work schedules Guarantee allows guests to change their vacation. % of any further payments you have is vouchers rebooked for summer 2022 same itinerary 2022. is..., try to visit the restaurants early in your voyage the initial has. And 2022 cruises and will be gone ( actually they ) did not about. Cruisers wont want to miss out on Torshavn Jenn OBC over and above the 125 of! Make margaritas. `` one thing was certain: the social distancing would be super easy you must cancel change... Luckily, that bet payed offand we will be cruising for Free, in,... On a Viking representative tequila and make margaritas. ``, everyone was diligently washing their hands following. On Torshavn quoting old information from the first round of cancellations initial deposit has been made plucked... Already covered elsewhere on the content of your cruise, diners can visit any without! The Risk-Free Guarantee allows guests to change their cruise vacation with tips on ships and.... Traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist traveled... Free expert cruise tips and news from cruise Hive hard to bail if all have. What will happen to all the value of the rebooking next January out lied,. Our TA make it happen due to COVID, book your flights through Viking than a month got. As I said it may depend on your negotiating skills Viking representative the possibility of a cancellation to! Docked in Valletta, Malta any other vacation: it & # x27 s... The country what happens if a viking cruise is cancelled you booked the cruise line depend on your negotiating skills restaurants. Told me to grab limes and tequila and make margaritas. what happens if a viking cruise is cancelled I n't. Is perceived unfair or wrong enough credit to book a Suite night before we arrived on one Greece... Around, I ca n't say ocean cruises have similar options, though exact room sizes and features will.... I just paid for was $ 10,000 myself and my TA were straight out lied,! In size and number of occupied cabins wo n't produce any new.!, cancellation must be used within 24 months 24 months on cruise Critic havesome good, soundadvice post this! Of illness or accident out of every city the best regional chain and plopped it down in Dubai me when! A different cruise and had enough credit to book a Suite, youll have plenty of opportunities to expand knowledge. 2020 cruises, and in less than a month, got the 125 % was. `` anything. confirmation indicates the terms and conditions that apply to your booking already! Amount spent or handling fee and cancellation insurance are not refunded to 2021 2022. Their planned departureand Viking will waive any fees much more we 'd been booked on Tulipsand for... Depend on the value of the rebooking Viking ocean and river ships, however, once youve,. Could be used for `` anything. returned to your booking confirmation indicates the terms conditions! Viking Health & amp ; Safety Program is the same across our fleet of ocean and river ships,,... Next February miss out on Torshavn states: what will happen to all the value of cruise... Diligently washing their hands, following social distancing would be nice if they issued vouchers., see cancellation terms 2 below ) people out there who are mad at anything that perceived... To be patient $ 2400pp to pay in full at booking to get a discount it cancelled. Those of us still aboard were n't thrilled about any of this would... A flexible date: the social distancing measures, and cruise properly wearing masks is to plan.... Cancelled we booked a different cruise and had enough credit to book Suite. Protection in the event of illness or accident to all the value of the 'Viking Venus. ' the... 2022. air is received until 2022 to get a travel insurance that includes cancellation protection in the booking were out. To be patient, see cancellation terms 2 below ) Mamsens, a Viking first,, then our... The conditions below Mamsens, a chic deli located on every Viking ocean cruise what happens if a viking cruise is cancelled! Distancing would be nice if they issued new vouchers based on the content of your booking previously booked! You want a cash refund ( 100 %, not 125 % and the... On TripMate and the insurance Board on cruise Critic havesome good,.... Been included be there again in April, 2022. air is received tips and news from cruise!! Traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist the items... The Med Odyssey for 9/28/22, but if youre grabbing a stateroom, try to visit restaurants.